Verizon

"Amazing staff and manager (Elaine). They were able to assist in troubleshooting issues in minutes that took hours utilizing phone support. Elaine and her staff are extremely knowledgeable and friendly. I highly recommend this location. I was extremely satisfied with the customer service I received."

"Customer service was outstanding and the staff was friendly. This location is not the closest to my house and yet I will always come here for service, upgrading and trouble shooting. The manager Elaine is top notch!!!"

"I went to this Verizon location for an iPhone upgrade. Michael was the specialist I worked with, and he was very helpful and patient as I was getting my new phone set up. Would recommend this store to all Verizon customers!"

"Incident date- Dec 18th 6:12pm Sales Associate -Trevor My family and I (4 phones) have been with Verizon for 10+ years and after this experience, we are seriously considering looking elsewhere for our cellular service. After a horrible experience with an employee who tried to add $100 plus in accessories to my daughters new cell phone, we requested to speak with the manager at this location who was rude and extremely unprofessional! During our conversation, we informed her that we only wanted to purchase the new cell phone for my daughter for Christmas and nothing else. After listening to our request the manager proceeded to tell us that they didn't have enough time to complete the purchase with us and transfer her service because they were closing soon. Baffled by this response and surprised that we were being turned away because it was only 6:30pm. To make matters worse, there were 2 families walking into the store while we were leaving. And we over heard one of the sales associate say "how may I help you? are you interested in a new phone today?". So, my first question, why did the manager tell us that they couldn't complete the transaction that day? Why did we have to leave? We weren't loud nor irate and then to hear another Sales Associate ask a customer if they were interested in purchasing a new phone, makes me think that Verizon just didn't want our service and they are selective in the customers that they want to help! Following the incident, my husband decided to order the phone online with an agent. Who informed us, that we had the option to pick up the phone at a Verizon Store which we thought was great option, especially being that my daughter was not able to get her new phone before Christmas. The agent instructed us that we would receive an email or text when the phone was ready to be picked up from the store. This conversation took place December 26th (4 days ago) and my husband never received a text nor did we receive an email notification. However, this morning we were notified that the order was completely cancelled and the money that we paid would be returned to our account in 72 hours due to us not picking up the phone. Immediately, my husband called Customer Service and the agent he spoke with said that nothing could be done and he apologized for the error, the agent was not able to see where Verizon sent a notification to us but there was nothing he could do. I'm EXTREMEMLY disappointed with this outcome and Verizon! Not to mention, we have an AWESOME teenager who is an outstanding athlete, A+ student that remained calm through this whole ordeal that impacted her the most!"

"We worked with Elaine who helped us resolve an emergency situation. Her experience and knowledge enabled us to find a solution to a complicated problem. She helped us a lot, and her attitude was great. Highly recommend working with her."