Journeys

"Brand name shoes at a reasonable price. Fast service and I even got some free socks!"

"I called ahead of time to see if a specific shoe was in in my size & color I wanted and they said yes. I drove a half hour to get there, try one shoe on, go to purchase, so excited, all for them to tell me they couldn’t find the other shoe and only had one shoe. Pointless trip that could have been avoided by effort from staff"

"Great staff and energy in the store . Manager was super respectful and well informed . The general staff was awesome and helped me find everything I need and then some. Definitely the best shoe store in the mall. Period. 10/10"

"Just an FYI called "Why we no longer will ever shop at Jouneys again" buyer beware. Elijah Parkman bought some Doc Martens. On the way home I noticed they were 2 very different boots (one was shiny was was textured and had 2 different insides with 2 completely different style numbers) my son is not one for details and had been wanting these boots for a while. Called Journeys and got the manager Jen who said she would have to physically see the boots and then SHE would decide. Jay brought them back (very inconveniently) and the manager tried to say they looked different because he had worn them , not to.mwntion one was a size 9 and one a size 10. They don't sell the shiny boot. She is lucky Jay was there. Jay very calmly and matter of fact you "led her to see that she was wrong and would give the money back" She then said "they are on sale but I will give you back the full amount " wait??? Why didn't he get the sale price ?? So even though she gave the money back she tried not to. Jay explained the salesman had not been helpful at all. She said "I have had problems with him and now I have an inventory issue and an employee issue" Um, honey how does that make it my problem?? So just a little buyer beware!! Another FYI.. I found the same boots for $80 (journey's was $165 supposed to be on sale for $135) online straight from Doc Marten with Amazon prime free 2 day shipping and free no questions asked returns if need be."

"Juan was so kind and helpful!!! Juan was extremely patient, taking the insoles out of several pairs of shoes to make room for my orthopedic insoles and making helpful suggestions when the shoes that I tried on didn't fit or weren't comfortable. I ended up buying a can of shoe sealant and a pack of socks on top of a pair of shoes because he was so wonderful and didn't try to push any products on me, he simply suggested ones that MADE SENSE with my original intennded purchase. That was by far the best experience I've had at Journeys and I would gladly wait for Juan to finish with another customer in order to have to pleasure of his expertise. Thanks Juan!!!"