Verizon

"JJ and Trevor were the best. They took their time explaining the phones and explaining the change in our current bill. We walked out with two brand new phones and we are very very happy with our service at the store."

"Although the wait time was a bit more than I expected because I chose to go right after the holiday, the sales associate was terrific! I got a great deal on a new phone and iPad, so the wait time was worth it. Everyone there is very pleasant."

"Don’t waste your time going anywhere else go see Mr. Larry he was able to help me tremendously. He is so friendly, knowledgeable, and so helpful. Do yourself a favor and go see him."

"In june 2023, I attempted to make an in person appointment by calling the listed phone number for the North Myrtle Beach Verizon location. Once I reached a representative, they shared that they could not make me an appointment, However they could transfer the call to the store location once I reached the second representative they shared it was the corporate line and I could not make an appointment over the phone. This call lasted 38 minutes. I then arrived at the store location at 10:30am to trade in my iPhone XR for a 14pro max promotion I had received after being a customer for 10 years. Everything appeared to be a smooth process with the representative Alex who was assisting me in the store. They then had difficulty pulling up the promotion I had received. Upon locating the promotion and attempting to process it, the wireless internet shut down for the store and the transaction was cancelled. I was then directed to begin the transaction again on my personal cellular device which was not receiving stable internet connection either. I was then directed to a back/side employee room with a desktop computer where I was allowed to log in to my account to process the transaction and halfway through the process the computer froze and therefore we powered it down manually. I finally left the store around 2pm and call the corporate phone number to explain the situation and that I wanted to get a new phone. They assured me that I would now be able to process the transaction at the store and therefore I went back inside and began the process again. Upon completing the transaction from my phone the store informed me I would then have to wait another period of time for a lockbox in their back office to unlock so they could provide the new device. Once I finally received the new device I was instructed to start the transfer process between devices which took approximately an hour. At the completion of this process the store informed me that they could not accept my device at the store as it had been done over my device and would have to be shipped via UPS/FEDEX once I received a shipping label in 10 days. I insisted that the phone be accepted at the store as I could have done the entire process from the comfort of my own home or on my own time but had spent 10:30am-5:50pm at the store attempting to get the transaction to process. They assured me that I would have to send it through UPS/FEDEX. So I left the store and eventually received a shipping label that allowed me to send the old device in. After I revived my next bill including a charge for the new device and no credit for the old device, I called back to the corporate phone line. They assured me they had received the phone and the next billing cycle would be corrected. Then the August phone bill came with no correction and I called back for a 40+ minute call which they assured me the issue was corrected. Once again in September, October, November, and now December have all been incorrect. All of my 40+ minute phone calls each of these months has resulted in assurance that the issue was corrected and a Supervisor or escalation manager would be contacting me back. Both of which have yet to occur. The last phone call I received I was informed I would be receiving a phone call back in 12/19/23 to confirm the credit for the old phone was correctly processed and applied. I’m honestly astounded with this process and am unsure of my steps moving forward. This process has been detrimental for my time, money, and stability."

"They lied to us and told us that if we signed up that we got free phones and free watches. We found it hard to believe and I tried to ask questions about how they could be free but these guys insisted they had a "promo" going on and the devices were free. Let me tell you. Nothing is free and now we are paying for devices for 3 years. The phones I'm not too upset about because we need phones but the watches we didn't even want. These guys brought out the watch boxes and said just take them because the are free with the phones. Now we are stuck with the financing of two $400 watches for 3 years. If you must do business here please be careful and nothing is "free" as I really suspected. To top it off the Verizon signal around here is spotty at best. To now leave Verizon we will have to pay a total of $2,152.16 after paying on them a year already."