Milligan Auto Repair

"J.B. and his wife were great. Estimate was right on. Everything was excellent. My only suggestion pay cash."

"I took my car here two weeks ago, to have a passenger side axle replaced, my car started making a noise from the driver side nearly 10 minutes after I picked up my car, i immediately called and asked about it, he said that “your car could need an alignment.” I bring it today to a different shop to have the alignment done and they inform me that whoever put the new axle on had ripped the axle boots, I needed new ball joints AND axles on both sides because they were installed incorrectly. The only thing I was told when I picked my car up was “the axle nut on the new axle looked as if it had been used previously so I put the old nut on.” Nothing was mentioned about anything else wrong with my car! To say I’m irritated is beyond an understatement!"

"This shop is new in my part of town. Owner seemed glad to have my business. He figured my cars problem within mins. He explained what needed to be done. Finish work. I feel we got a great shop in my neck of the woods"

"So disappointed with them. Initially JB helped diagnose a problem with my son’s car and did not charge anything. I wanted to bring my other car to be looked at for some problems. The girl (Jessica) who I initially spoke to told me I don’t need an appointment and I can come in anytime. I selected a time but couldn’t bring it because my husband was using the car and he was stuck out of state due to work. I texted him 2 hours before the scheduled appointment and asked him if I can bring it by Monday, and I will arrange to keep the car at home. He asked me around what time and I told him around 12. He said ok bring it by 12-12:30. Now my son was on the way to him and I texted him. The girl responded he is busy working on something else I have to reschedule. We went out of the way to keep the car home so we can take it for inspection. My husband is a truck driver and he is out all week for work and it’s not easy for us to swap cars. I don’t like the fact that they make up stuff to lie to customers. I wasn’t even asked for an appointment initially, but now all of a sudden, we need appointment. They need to be a bit more flexible. People have things come up and this was miscommunicated badly on their end, but they don’t want to own it. So please save yourself some time and money and find another mechanic. Update to the owner’s response: Let me clarify that for you - we were not told 11 am appointment, that’s what you wrote down. When I called, we were told to bring it by between 12-12:30 and we live 5 min away. My son turned around right before your driveway at 12:35 when I told him to come back. When JB helped us before, I offered to pay him. He didn’t take it. Your text message was rude. Just because you help your customers, doesn’t mean you can be rude about it later. I didn’t ask for free services. I was willing to pay for his time. Again - bad customer service."