Luxury Nails,

3135 Peoples St #200, Johnson City, TN 37604, United States

"Had 2 basic manicures scheduled for today. Nobody seemed to know about appt when I walked in, treated like a walk-in. Thankfully there were technicians available for myself & a friend. Although we had to sit across the salon from each other, defeating purpose of having manis done together. My nail tech was either gabbing with other techs or on phone whole time. She never really spoke to me nor looked me in the eyes - until she cut my cuticle/skin & I was bleeding (pretty good)…. then she glanced at me to see if I noticed the cut. She kept covering the cut with a paper towel so I couldn’t see; although I certainly felt it. Never apologized. Went about manicure as usual. Barely filed nails. Base coat was ok. The 2 coats of colors done, but you can tell she didn’t apply 2nd coat on same spots as 1st coat (you can see the difference in colors/layers). After she was finished, she motioned for me to hold my nails in front of a small fan and then walked away. A couple mins later, she walked out of salon with her purse. No thank you, didn’t tell me how long to sit there, didn’t check to make sure my nails were indeed dry, no apology for cutting me, nothing. Rude! I don’t believe her instruments were sanitized. She just kept getting things out of a drawer. I’ve worked in a professional spa previously, so I know what to look for. It’s a good thing this was just a basic manicure & not for something special or more than $25, or I’d be really upset. And hours later, my finger with the cut is sore & I’ve had to put a bandage on it. I will not be returning to nor recommending Luxury Nails."

"Needed a nail trim and cuticle clean up, I choose to skip the polish. My tech was quick to push back the cuticles and did I poor job of cleaning them up. Clipped the edge of my nails and never filed them round as requested, left them jagged. This is not my normal salon; I was traveling, and my nails needed some TLC. Would not return here again. I think I was interfering with her cell time."

"Luxury nails is my go to place in JC. Kim is awesome. She and her team create a fun light hearted environment. My nails last for 3 weeks or better. Kim is very artistic and can get anything on a nail. It is always clean. I very much enjoy my time there. I wouldn’t want to go anywhere else."

"These ladies did such a fabulous job!! I've been looking for a salon and I think I've found the "one." Thank you, Ann!! Edit: Unfortunately, the nails started coming apart and falling off over the next couple of weeks. I had to find another salon to fix them."

"Ann has always been absolutely amazing every time we come. She takes great care of my partners nails. Her precision and perfection is second to none. She is incredibly nice, funny, knowledgeable, and customer service oriented. She is an artist that takes pride in her work. We always return to her for these reasons. The prices are great and the salon is very clean. They are friendly but never pushy."