East Tennessee Building Supply 1223 Kiser Boulevard, Greeneville, TN 37745

"Got there at 2:57 and there was nobody in sight. Website says they close at 4:00 Pretty disappointed with their service and will not be giving them anymore business."

"Ordered the hand hewn siding and the materials were great. Service and delivery were spot on."

"Stay away… If I could rate them without any stars, I would. I purchased 300’ of 1”x12” tongue and groove lap siding for an interior renovation on 8/26/21. I was not able to make it to their warehouse before the closed, so they sat it outside. When I arrived on 8/27/21, I found the material wrapped in plastic and banded, sitting outside. I unpacked the bundle and discovered that the boards were in terrible shape. They had crushed several of the grooves trashing about 4' on the ends of each board, deep gouges in the face of others, and several of the boards were mildewed. I should have left it, but I had contractors scheduled to be at my cabin the following day. So, I salvaged what I could, which ended up being 71' in total loss. I expected 10% loss or so out of any lumber, but this was way above and beyond normal. This amount was excessive to me, so I contacted first Nicole (office worker) about a refund to my bank account that same weekend while the contractors were working on the house. She indicated it would not be a problem that they would process when they returned after vacation. The timeframe came and went and nothing happened. I then called and talked with the owner, Charles Wells on 9/6/21. The first conversation went well and he said they would make it right. He had to talk with his supplier and would be back in touch. He never called. I contacted him again 3 days later and he said that I would have to return the material in order to get a credit. I told him that I didn't have it, that it had all been cut up when salvaged. He said that he understood and would talk to his supplier and call me on 9/10/21. He never called. I called today, 9/13/21 and the owner will not answer the call. Left a message for the owner to call me. He will not respond to text, email, or calls. My advice to anyone considering purchasing from these people, simply don't. Their business model is to charge your bank account in advance, giving you no recourse with charge backs or disputes. Their customer service is non existent and when you do get to talk with someone, promises are not kept. Stay away!"

"These people are great to deal with. And if you have a unique request they dig and find a supplier that can handle it. They found me a supplier for some Western Red Aromatic Cedar cut special for my needs. The wood was absolutely beautiful, low spoilage too! And their customer service is the best I have EVER dealt with as a contractor. Unfortunately, their only 1.5 hours away! I am going to blow my entire budget for this project on their special woods and products! I HIGHLY, HIGHLY recommend dealing with Tiffany, she is great!"

"This was my first time ordering with East Tennessee and Robin as their representative! I couldn’t have been more pleased with her knowledge of the product I was looking for and the easy manner she has dealing with customers. From the very first email she always answered me promptly and with the information I asked for. Lastly she apparently delivered my order to shipping promptly because it was here in just a few day! I will do business with you again!"