Fred Anderson Toyota of Asheville Service

"Great team made for a pleasant, collegial experience. I got a good deal on a car that suits my needs perfectly. Many thanks to Brandon for all his help in closing the deal. I'll be back for all the free oil changes!"

"Extremely rude management. They don't listen to the customer, then they argue with them instead of taking responsibility for their actions. I would love for someone higher up to contact me about the awful experience I had. When I day higher up, I mean someone from corporate because the people who work here are insecure and can't solve an issue if it was a broken tail light."

"Considering that you are paying the highest possible price here you would think that you would get the best service. After three bad experiences, I'm convinced that is not the case. I bought a used Prius from these guys and a few months back detected the sound that indicates a bad wheel bearing. I planned on fixing it myself but diagnosing wheel bearings can be tricky if you don't have the proper equipment and experience. So I brought my Prius in for these guys to diagnose it. The sound seemed like it was coming from the right rear but I wanted to be sure. After looking at it they informed me it was actually the left rear. I really thought it was the right rear so I called them back and said "are you sure"? The advisor said yes and I guote "I'm going to go with what my technician with over 20 years of experience says". So I changed out the left rear wheel bearing and low and behold the sound was still there. So I basically changed out a good wheel bearing. Several hundred dollars and hours of my time for nothing. When I called them to complain, the service manager Tyler, originally said they weren't going to do anything about it! A few hours later he called back and said if I brought the car in they would fix the bad bearing for the cost of the part which is close to $400 (probably cost them $100). This time they say they are going to use a scope to make sure which bearing is bad. Not sure why they didn't do this the first time. They call back and say it is your right front? Hmmm what? Okay. So they replace it and call me back and inform me it sounds like my right rear, the one I originally thought was bad, was also going bad but it wasn't that big of a problem compared to the right front. Ok. I get the car back and low and behold the noise is still there. The right rear was always the bad one. I'm not at all convinced that the front was bad enough to change and I know the left rear that I changed was not bad at all. Tired of dealing with them I went ahead and replaced the right rear. After spending 12 hours of my time and $900 on wheel bearings ($400 for their ridiculously marked up one and $500 on the two I bought at the auto parts store) the problem was finally fixed. If they had diagnosed it correctly the first time it is likely that the problem would have been fixed for under $400 total and just a few hours of my time. Tyler and Toyota thinks they did me some great favor by fixing the wrong bearing for the cost of their part. They have a complete lack of respect for my and everyone else's time. These guys also promised me free oil changes for the life of my car. What they don't tell you is that only applies when you use them to do all the recommended maintenance along the way. So you basically are paying them twice as much as you would pay elsewhere for all of the maintenance for the vehicles life and they are giving you what cost them pennies on the dollar oils changes every 5000 miles. Shocker! I finally had enough a few weeks ago when I scheduled a transmission service for my 4runner and they said it was going to be $118. When I got there at 7 am to get the service (I had to get up at 5:30AM to make it there on time) they informed me that it was actually $250. The service center girl definitely quoted me $118. Tyler said he would give me $20(8%)off for the misunderstanding. Really? Again, these guys have a complete lack of respect for anyone's time and don't mind billing you 100's of dollars per hour for theirs. Do yourself a huge favor and call around Asheville and get a quote next time you are considering servicing your vehicle here. You can find a reputable place that will do the work for 50-60% of the cost of these guys. And get much better service to boot."

"Had two odd noise concerns about the right front tire. Tire consultant came to see me. Then they ran a diagnustic test. Keyed in on what was happening..three pages of notes of two major things and filters needed and little lites.great service!!"

"I have bought multiple cars through this dealership and have generally had a positive experience w/ Fred Anderson until my last purchase. They sold the car to me with a key that was actually missing components to it (there was supposed to be a manual key insert that was just completely gone). I don't have ton of car knowledge and didn't realize it was missing a part. The sales person who I worked with claimed she helped guide her customers who weren't as knowledgeable through the sale to ensure they knew what to look for and ask for, which was clearly false. When I went to a locksmith to get a copy of the key he was appalled by the condition and said that this was absolutely not standard and called them "Fred's Roadside Toyota" for selling a car with keys that were in that condition. I called Fred Anderson and the manager that I spoke to claimed that this was standard (which is either a really bad look for Fred Anderson's standards or my guess is that it clearly is not standard if someone who makes keys in the area is saying that he never sees this, but they are just saying that so they don't have to pay to make a new key). It was such a small ask for either a reimbursement or another better set of keys but I was denied even though I purchased the car a few days ago. Fred Anderson lost a returning customer and a previous fan."