Walgreens

"This pharmacy is the worst by far the customer service is terrible. They make it very difficult to get needed medication. My provider sent in a prescription and the pharmacist would not fill it until she spoke to my doctor….who sent in the prescription. I suffer from insomnia and I need my medication…the pharmacist Melinda did not care nor did she show empathy. My need for medication was not important to her."

"Called because a guardian is trying to get their childs medication and they will not answer the phone. Phone has been ringing for over 10 mintues."

"Customer service, particularly in the pharmacy, is terrible. Wait times are almost always long. The drive-thru pharmacy is especially poorly operated, with no organization to make what should be a convenience at all user friendly. It would make sense, for example, to make one lane for drop off and wait only, and have the other lane for drop off/pick up only. Instead, customers are dealt with randomly. I was stuck behind two cars recently, and had to wait 30 minutes to pick up one prescription, while other cars went right through. Management really needs to rethink the entire pharmacy to create efficiency!"

"This pharmacy is lacking very much in there costumer service department, we’re out of town and have had to use this pharmacy. I tried calling the pharmacy last week and stayed on hold for over an hour with the recording saying there were two callers ahead of me and today I’ve been on hold for over 30 minutes starting off with two callers ahead of me and now the recording is saying the staff is answering other calls. Sounds to me they need to hire people that want to work and get rid of the ones NOT doing there JOB!"

"The pharmacy is unprepared for the work they've signed up for. Their system sends texts saying your prescription is ready only to arrive and it's not. I've called twice within a 3 month period stayed on hold 2 hours each time with "1caller ahead of me" only to be disconnected at around the 2 hour mark. My mother was put off 2 weeks from getting her medicine that none of us knew the repercussions of not taking it at the time and was in the emergency room twice in the same week and ended up staying the night there one of those times...withrawal from not having that medicine almost killed her. I'd think the pharmacy would know you can't keep putting this 75 year old woman off, we need to find her this refill or try to help her get it elsewhere. They should be aware of the serious withdrawa symptoms it can cause."