T-Mobile 12194 Johnston Road, Charlotte, NC 28277

"So I really had a great experience with the store at Johnston rd Billie always provides excellent customer services she always goes above and beyond for the customers. Cristal is an amazing manager also she makes sure the staff stays on track to make sure all customers are satisfied I'm forever grateful for the staff at Johnston road because Bill audit when you don't understand is there speciality"

"I went to the Johnston road location and Dev was very patient with my mother as she purchased a phone. The store is beautiful and they know how to treat their customers with care. Thank you for a pleasant experience."

"My friend had shed with me how inexpensive and good service at T-Mobile at this store. I went to them, met up with Nadia. She told me about the service explained everything to me completely so I decided to transfer my account to T-Mobile. Received a new iPhone and iPad and Internet service for half the price of AT&T plus also free Netflix and Apple TV. I was very satisfied at the transfer. But I’m riding because of nadia’s professionalism and intelligence of a little bit of my Problems of my Transference. She helped me in every way possible. Fredrina or Freddy she likes to be called. I had a few other questions and Derek helped me on those. There were a few other problems that I came back the next day not because of my service, but because I am very ignorant in this cell phone day and age. So completing this, I met everybody in the store, and they were professional, courteous, and kind. I will name them all, Nadia, Derek, Billie, Dev, Isabella, Iyana and of course Fred… I’ve never been in a store of any sort that all of them were just wonderful to work with. Whoever is in charge above this door, please do not change any of them. Thank you. Merry Christmas and a happy new year"

"The team at this store cares about customer service! I recently moved three lines from another carrier, and there was an error in the set up process which came to light when I got my first bill. Fredrina worked with me to resolve, and though it took a couple hours to figure out, she was thorough in explaining the solution, and I left satisfied with the outcome. Fredrina, Crystal, Derek and Kayla were all very helpful and friendly and clearly care about ensuring that customers have a great experience. Thank you, T-Mobile team! I'm a happy new customer."

"Derek Abney was a great mobile expert . My wife and I went there to see about getting her the IPhone 15 pro . He was more than knowledgeable and has the patience of Job. He was personable and very friendly. The whole experience was wonderful . Crystal the Mgr on duty was nice and informed us that this particular T-Mobile was a corporate office .and if we have questions or any problems, please feel free to come by .Excellent customer service ."