Carolina Junction Power Equipment Inc. 461 Highlands Road, Franklin, NC 28734

"very good experience... Barry and all staff extremely helpful.... will go out of their way to help customers.....very positive transaction buying a new canam X3 model"

"Great service. Experienced staff. No nonsense. Patient. Excellent repairs and resonably priced. 5/5"

"My two interactions with Carolina Junction, specifically Jessica, have resulted in exceptional service. She is highly knowledgeable about the products that are sold and goes the extra mile in educating the customer. I highly recommend Carolina Junction Power"

"Well I came in with a Champion 4500 watt generator inverter and after two week it runs like a new one again. Thank you Carolina Junction for your work. The cost was amazing. Awesome company to do your work and a very friendly staff."

"With mixed feelings about my experience with Carolina Junction Power Equipment Inc is related to the actual Service to my lawn mower and the customer service I also encountered. I would have selected the rating to be 5 stars if the customer service experience was pleasant. Although I had to wait several weeks for the service to be completed, I understand as parts had to be ordered. I was impressed with the notification and the overall work that was completed. This was my first visit as a customer, and I also looked at the Club Cadet riders I would like to consider one day. My wife picked up the mower for me, and I was surprised to see the handle to the mower was not the same as when I dropped it off for repair. What I learned is the mower I have been using for over 4 years had the handle installed incorrectly when the new mower was purchased from a hardware store. I was amazed the male employee assisting me let me know within the first sentence he said was "I do not know what I am talking about." I found that offensive and set the stage for a poor experience. When I began to explain what I was trying to understand, the male employee was so discussed with me speaking, he turned around to go back in the building leaving me in the parking lot. I had to let him know as he was walking away I drove 45 minutes from a nearby city and I needed him to collaborate with me. I was not ever rude to cause such behavior. When the male employee realized I was not even aware the handle was not installed correctly from the very beginning, and I did not know my mower had the ability to accelerate or decrease the speed of the self-propelled feature. Lastly, I will recognize the male employee apologized for his behavior before I left. It was 8:05 am when I arrived and I was his first customer. I Also understand the owner is aware of my need to understand more about why my mower was returned with changes made that I did not request. I hope I can convey the importance of listening to your customers. I was made aware I do not know anything about the mower, but I can say I have over 40 year experience working for a world wide corporation, retiring as VP for the company. During this time, I did learn how to be a professional and nice to my customers. I also would have thought since I worked somewhere who purchases mowers from Carolina Junction Power Equipment Inc, I may would have been treated with respect. Therefore, the employee who took care of me may be the best at mowers, but he needs to be trained on how to be a professional, a good listener and remember the importance of his customers. Good day"