Staples,

Waynesville Plaza, Waynesville, NC 28786

"They always have what I need, but often times when there is nothing going on at the printer area, they attempt to charge me an extra fee."

"Smart aleck red headed guy made us wait and ignored us at the counter. We placed an order for prints by email, and it’s all we can do to get a confirmation that they’re ready (they’re not. We’ve been told twice now to come back! It doesn’t take other printers this long... he was able to help other people in line get their copies and prints?). We waited in line and the guy helped literally everyone else in line before us, including the person at the self-service copy station. Then he told us he’d be right with us, and left the counter…to stock stationery. Since one of us is a person of color, I suspect it’s related to r a c ĩ s m. That’s really the only conclusion I can come to since this guy was so bent on helping everyone BUT us."

"Mismanagement starts at the top. I came in today for printer ink, I was really hoping for a quick trip as I’m pretty busy today but I ended up standing in line for more than 15 minutes because there was nobody to run the register. When I came in I went straight to get my ink and immediately headed towards the checkout, I saw one female associate and another male associate, the female instructing the male to show/explain products that some other customers were interested in. The female disappeared. There was a note on the registers saying go to print and ship for check out, so I walked over there and stood behind a lady who was waiting to ship something. After so long she got fed up and left, after about 15 minutes I called you guys and asked if there was someone there to help me. Whoever answered (female) said well he’s busy with a customer right now and that he’ll be there to help you in a moment. Obviously however answered was in the store, she saw me come in as well as the influx of other people… How could she leave her coworker there by himself? I’ll give you two stars because that guy was working twice as hard as he should’ve been because no one else was. This is a failure in management."

"It's nice to have a Staples in town for quick supplies, however their printing department is lame. I had ten copies to make , the store was empty. There were two people in the department. I didn't want to go through prepayment with a credit card, I just needed10 copies. One person said they couldn't copy it for me ,the other offered to write up an.ordwr useless"