Franklin Power Sports

"Very nice people and not crazy high"

"Recently purchased a Landmaster sxs unit from Franklin Power sports. Staff were very friendly, helpful, and answered all questions I had about the different units. I would do business with them again. Thanks Walter and Family."

"Was told the job wouldn't take long, the job started last year it's been months since I have heard anything about my dirtbike. The last update I got said they were waiting for a part and that it would be delivered and the job done in a week that was in August, I still have the voice-mail. Was told it would be around $908, we will see what they try to tell me when I call them......"

"I wanted to have routine service (oil, spark plug, etc.) performed on my Ranger 400, so I stopped at this dealer and inquired of the price and was told $185.00 by two employees. A couple of weeks later I called to schedule an appointment and confirmed that the price was $185.00. When I came to pick up the Ranger, I was presented with invoice for about $250.00 which had additional charges for the oil, spark plug, filter etc. As I had twice been quoted a price for the service of $185.00, I naturally assumed that included the small amount of oil, the one spark plug etc. To resolve the matter, I agreed to split the extra charges with them. I will never return to this business and I caution anyone contemplating doing business there to be very careful."

"Called to ask turn around time, told 2-3 days if it just a check fluid and and oil change. A week and a day or two for repairs. Dropped it off on Monday for fluids check, oil change and front differential leak. Friday, was told they were waiting on parts to come in and it needed a idle sensor and differential seals. On Monday (a week later) Walter said the parts were in. Called again on Saturday (almost two weeks later) and was told the parts came in Friday and will start on it first thing Monday. Called on Tuesday (almost 2 1/2 weeks later) and told them I would be there in an hour to pick up my 4 wheeler ready or not. Got a bill for $409.34 for a replaced idler sensor (149.99), oil change ($73.47) for oil, filter and service. Electronic diagnosis ($10) and 2 hours of service ($150.), plus $25.88 in tax. Guess what, they never got to the front differential and wanted to know if I wanted the new parts (which they had) I refused them, paid the bill and took it elsewhere where it will be done in two days. It was excuse after excuse but I believe the problem was they don't have a qualified tech mechanic capable of major repairs on site after Walter said he needed more mechanical help. (more like experienced mechanical help). I have bought my 4 wheelers there under the previous owner and was always happy with the service under Charlie (who is no longer there). There is NO communication between Polaris and customers as to what they found wrong, what next or when it will be ready unless you call them you are forgotten. Never another penny for service, parts or new 4 wheeler from me. You lost a customer by your inability to communicate and be up front and honest as to why things weren't done or when they would be done."