Jos A. Bank 2521 North Roan Street, Johnson City, TN 37601

"I was in the area vacationing for the holidays and needed a tailored suit. Upon arrival I was greeted by Linda, and she was able to help me and give personalized recommendations. I stopped by a competitor initially and left after being basically told they would have to order everything, and their tailor was out for the holidays. Linda set me up with everything and the alterations were done within 2.5 hours post sale. Amazing experience and phenomenal customer service. I would recommend anybody reading this to go to this location!"

"Horrible customer service. My partner and I have been so incredibly patient. They constantly have messed up orders and correct sizing for weeks. Would never work with them again. One of the ladies at the front this passed week kept trying to place blame or say the colors were the same etc when they were clearly numbered different shades. We’re all about having patience and being okay with mistakes but its just flat out shady how they have managed mishaps. Given them plenty of grace and room to recover. Do not go here if you want service worth while at least until they’re either under new management or cycle out employees unwilling to help customers. A shame truly."

"Went in on Friday the 28th of April 2023 to buy a suit belt tie and shoes. Walked in to a woman sitting down and she asked me what I was looking for. When I said a suit she said we don’t have any large sizes and said sorry and walked away. Probably the worst experience I’ve ever been through after shopping there many times. Anyway I walked out and went to Men’s Warehouse. In 15 minutes I got help because they were very busy . The amazing thing is they measured me and determined that I need a 52R suit jacket and 40 waist. (Stretch band lol) they took time to help me find the suit that was amazing , matched a shirt , matched a tie , a new belt , and shoes. The pants had to be altered and I was worried because I had an event in 5 hours. They altered my pants within 2 hours . $791 dollar sale to Men’s Warehouse because they took the time to help me. Joseph A Banks has gone down hill and I really feel like that woman shouldn’t be working there. I’m a business owner and it’s staff like this that ruin a name."

"Not pleased. $60 reversible belt breaks in half 94 days after purchase. Salesperson tells me other customers have told her reversible belts were of poor quality. But their warranty period is 90 days. I actually bought another non reversible belt and asked if it could be discounted, salesperson says there can’t be any discount. Great way to keep your customers. Very unlikely I will darken their door again."

"My brother and I were out shopping for his upcoming business trip. I tagged along, because he needed a second opinion. We decided on Jos A. Bank, and we were very surprised, to find all of this amazing stuff, here in Johnson City. We were greeted right when we entered the door by a wonderful sales lady, Lorena. She was awesome. She ran all over the store finding us stuff, beautiful sport coats, jeans, and sweaters. She put all of it together! He made out like a bandit! Thank you so much to Lorena, and her team."