Jos A. Bank

"Wonderful service!! Gigi was awesome and helped us find everything we were looking for! Would definitely recommend this Jos A Bank store."

"Awful customer service experience - DO NOT GO TO THIS STORE LOCATION. I called and spoke to a store rep asking about a specific item in the size and budget needed. He placed me on a hold and assured me that they had PLENTY of choices and items in stock. My mother and I arrived after driving 40 min to this location, and the rep on the phone misinformed me - there were LIMITED options to work within, and the store rep who did wait on me and my mother was incredibly rude, not helpful, and unprofessional. I had to purchase the item I was looking for in the incorrect size, but was reassured that I could return it. I paid cash - item was less than $100 on sale. It did not fit my boyfriend, so I returned the item the next day and then they said I could receive store credit or they could mail a refund check that can take up to 4 weeks. RIDICULOUS - again, the rep was rude, not helpful, or clear in communicating their policies or options to try and help me receive my refund in a more timely manner. I called the corporate office to complain, and they told me the in store reps should have given more options on what they could have done to help refund my money. My father and boyfriend will never shop from this location again, and very hesitant to use this brand. For a top men's clothing store, it is so unfortunate there is a lack of professional and kind customer service at this location."

"First time buying a suit, ever. Got one for my wedding and was feeling super stressed about finding a good, well fitting suit. Ms. Janae made sure that me and my wife were as satisfied as possible with every little detail. She was very prompt, professional, and extremely helpful. We came back for a second time with my dad and little brother to get fitted. Great visit and amazing client service:) thanks so much! PS. They have suits to match a wide range of budgets. Got fitted head to toe with shoes for less than $400, and I think it's a steal."

"Okay, I love their cloths! Went in for a new suit, and the gentleman was not very interested in helping me. Seemed hurried and not invested. Gave one option and was done. Now I am a bigger man, maybe this was his problem? He just rushed through, and the minute another person came in door, I was passed to a younger, obviously less experienced man who was not aware of why I was there or where in process. Pick up went much better!! Amazing young lady (teacher) very helpful, exceptionally friendly, and professional. She (without knowing) did amazing service recovery! Cloths 5 star, service was 1 but 4 now!, location 2 older place, price 3. Definitely recommend, I do shop a lot online. But for good suits, you need proper fitting! Love, we have it here. Just staff need to be ready to serve all public, not just friends and favorites."

"I have been a customer here for almost a couple years now. I have bought a tailored suit, tux jackets, pants, shirts, shoes, ties, the works. I have been very satisfied with the quality of the goods. Not only that, but I receive excellent service every time I walk into the store. I recently ordered a custom tux for my wedding, and Reese has been incredibly helpful with the entire process. They really care about helping you look your best. If you have an issue, they work to quickly resolve it. I highly recommend this store!"