Firestone Complete Auto Care

"The mechanics are totally fine, and they even tried to help me further but were shut down by a red headed guy up front at the desk who is a total see you next Tuesday. Thought I was just a dumb girl but I know my stuff, yet it was an emergency and I had to have my thermostat changed right then. Its below freezing out and my car wouldnt warm up all the way. Charged me about $200. For a part that takes 20 mins to change and costs under 30 bucks. Of course I was there for over an hour. I have a grand marquis, the thermostat is super easy to change. The mechanic took me aside and told me what else needed to be done to get my baby to another 100k, mostly things i was already going to have done, and i appreciated it because i can use that info and go to another shop. The mechanics were very helpful. Red headed weirdo quoted me about 600 for what the mechanic had written down for me and I just laughed inside. You'll never get my business sweetheart. Thanks for the overpriced thermostat tho, it was an emergency. When the red headed weirdo got a call and it was a man on the other end he kept saying, "I'll be happy to save you some money man..." so ya know he treated me like a dog bc I'm a female. I sincerely hope all of that labor went to the mechanic. Good grief."

"Wonderful experience with positive atmosphere. They assessed my needs with trusted responses. I have peace of mind knowing my car was cared for by such trusted professionals. I love my tires too."

"We were traveling and started having issues that we were concerned might affect our safety on the way back home. The Firestone team was friendly, understood our concerns, and offered to help us within minutes. They were fast, thorough, addressed our safety concerns, and offered detailed guidance on what we could consider doing once we got home. They were able to get us back on the road quickly. We appreciated the personal attention and willingness and ability to help us that day so that we could get back home safely. We can’t thank them enough for their help!!"

"Got a hole in our tire while passing through from NC to Pigeon Forge This was the only shop open on a Sunday and they got us right in and 2 new tires put on in less than an hour since we had the kids with us! Tremendous service!"

"The people of Firestone have saved me several times. I feel like they are upfront and honest. When I make an appointment I'm seen at my appointed time. I've never been talked down to or had anything "man-splained" to me. I appreciate their professionalism and thoroughness."