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Outrider USA
400 Hickory Drive, Mars Hill, North Carolina, United States
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About the Outrider USA
Outrider USA is a unique institution located at 400 Hickory Drive in Mars Hill, North Carolina, United States. This store specializes in providing innovative mobility solutions for individuals with varying levels of arm and hand strength. They offer a range of Outrider models equipped with standard grip steering or their proprietary Tri-Pin controls, designed to cater to riders with spinal cord injuries, cerebral palsy, and more.
The Tri-Pin control system allows users to operate full suspension machines by leaning backwards for throttle and forwards for braking. Steering is achieved by pulling the columns towards or away from the rider, making it a user-friendly and intuitive process that requires minimal force to direct. Customers have praised the Outrider for its versatility and ability to navigate various terrains, giving them the freedom to explore and enjoy outdoor activities.
For those who have faced physical challenges and limitations, the Outrider has provided a sense of independence and joy. Former cyclists who thought they would never ride again have found renewed hope and excitement in being able to experience the thrill of biking once more. With the Outrider, individuals can go anywhere they please, whether it's cruising through off-road trails with family or simply enjoying the freedom of movement that was once taken for granted.
Photos of Outrider USA
400 Hickory Dr, Mars Hill, NC 28754, United States
Opening hours of Outrider USA
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Outrider USA
"I’m 72 now and 2 years ago ended up in a wheelchair after a bad accident.I’ve gone from a very active guy that spent every waking moment outdoors, to sitting in a wheelchair watching the world go by from our porch. I was determined to find a way to get out and enjoy the outdoors again, that’s when I came across the Outrider Coyote after an extended search on the internet. What a Game Changer!! Once I faced the facts that I won’t be walking any time soon, I bought one! It was more money than what I was thinking of spending originally, but what price tag can you put on your freedom to once again explore the outdoors and breathe in Mother Nature?Once the Coyote was delivered I was able to spend time in the woods again and explore to my hearts desire. It’s been very therapeutic in more ways than one. We live in the finger lakes region of NY. You need to look for quite awhile in order to find a flat piece of ground! I’ve yet to find a hill that’s too steep or ground too rough that the Coyote doesn’t dominate. Very low center of gravity and tons of power. I love how quiet it is, no noisy gas engine, it lets you immerse yourself into nature.My only concern is how sensitive the accelerator is, but I’m adjusting to that the more I ride. As they say, practice makes perfect. It’s a very well built machine with high end materials used throughout. For those in wheelchairs, it’s quite easy to transfer in and out of, which is a huge plus for me. My recommendation, BUY ONE, you’ll love it, whether in a wheelchair or not. For those that are able bodied, it will have all the same attributes as those that are physically challenged. Call Mickey, the sales manager, he’ll take great care of you and is as honest as the day is long, which is pretty hard to find these days!! In fact, I found everyone that I interacted with very helpful and forthright. Well worth the purchase."
"I rented a Horizon tri-pin for a test week in July of 2021, which went great. During the initial phase of figuring out how to best customize my bike, everyone was very responsive. When they wanted another payment, they were very responsive. When they did not, they ignored phone calls and emails. My bike was ordered in Aug 2021 with an expected delivery of of March 2022. That date kept getting pushed with very little communication from them unless they were asking for more money. My bike was finally ready and scheduled to be shipped in November of 2022. I was promised tracking info on a Friday and instead got radio silence. I finally got a response the following Wednesday saying they had broken something on the final test ride and had to wait on replacement parts. I finally got my bike in December, and living in the Sierras I wasn't able to ride it until late Spring when the snow cleared up. The bike is well-made, but considering the cost of it I would expect significantly better customer service. We contacted Outrider on July 28th of this year notifying them that the tannous inserts we had paid for in my front tires were missing. We were told they would be shipped out or refunded. Despite multiple phone calls and emails, we have yet to hear from them again. We paid over $22,000 for this bike and can't get them to return a call, reply to an email, or deliver on an item we paid for that they neglected to install."
"Absolutely outstanding customer service.. Friendly and personable staff. 100% quality American made product. Everything was custom made to my specifications exactly. Mickey was the representative that I dealt with through the whole process and he was completely professional. All of the staff were completely knowledgeable about any question that I had. I have nothing but good things to say about the whole process. Thank you very much mickey. Thank you very much Tommy and thank you to the whole staff."
"Two years ago I was looking for an electric recumbent trike, as at 59 years old my downhill racing days are now over, and as I am left with considerable mobility handicaps, I really needed to find a custom solution that will allow me to road bike long distances. I was very lucky to find the wonderful folks at Outrider and with their technology we were able to design and custom build an Alpha electric trike. The entire process from design, planning to build took some time as expected with hand made, high quality builds, but the journey from start to finish was very well managed. I was able to work with the team in details and was kept up to date monthly on the status and progress of my build until in the spring of last year I received my fabulous electric recumbent trike. Everyone on the team Tommy, one of the original founders, tech support, billing, and sales were a dream to work with, they were all very accessible, and are all genuinely wonderful folks. My Alpha was delivered in a seamless shipping process and I am absolutely in love with my adventure machine! Last year I put over 1,700 miles on my Alpha and had an absolutely blast doing it, When issues arose as is normal in hand rafted builds and new technology, support was incredible, the service was fantastic, from part replacement to detailed step, by step instructions I could not have ever imagined a better team to work with. The quality of craftsmanship and the technology from Outrider is world class, and I mean that! Everything in the build is absolutely the best that can be had, from components to custom machined parts, everything on Outrider builds is unbelievably strong and exact in every specification. The superlative quality of both components and build means my Alpha will be around for many years to come and due to the extremely well thought out technical architecture all components are upgradable, batteries, motors, controllers etc. all are engineered with the future in mind. This year I look forward to surpassing 3000 miles in both the US and EU and can’t wait to get started. I absolutely recommend Outrider, their technology and the team to everyone who is interested in genuinely the best in class adventure machines!"
"This is my second outrider. I got my coyote at the beginning of the summer and I’ve had a great time riding it. It’s a high quality handmade machine. Through the years it appears that they have morphed from a three wheeled bicycle platform into an all wheel drive four wheeled platform. My bike is amazing. It’s like riding on clouds. I’m a see is five C6 quadriplegic and if it wasn’t as plush as it is, I couldn’t ride. Tommy and the crew do a great job. Best wishes to them always"
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