CVS

"This pharmacy is efficient about getting medications filled but my god is the staff rude. I get it, you’re understaffed and tired of answering people’s stupid questions. I work in healthcare too and spend at least 50% of the day on the phone answering redundant questions.. it’s the reality of working in an industry based on customer service and helping people. Every time I have the audacity to call and ask a question about my prescription, staff is beyond rude to me and acts as if I have just asked them the most offensive, stupid thing on the planet. Again I am sorry you are all understaffed and exhausted but so are the rest of us.. there is no reason to be hateful to your customers."

"Stopped in at 130 pm on a Saturday. Had my mom in the car who had just been released from the hospital after having a major surgery. All I wanted to do was pick up her prescriptions. I didn't realize the pharmacy was closed between specific hours and times and did not open until 2 pm. They would not make an exception. And the woman in the back who I could not see, just kept spouting off, "We're closed!" Ridiculous and rude!"

"Worst experience ever this morning. They posted drive thru closed for pharmacy. Everyone has to go inside due to short staffing. Seems to me instead of packing the store full to have 1 person at drive thru and 1 person inside. Plus two old ladies are yelling at people about cutting in line and where the line starts. I left before a fight broke out over the line and where it starts and that you are line breakers like it's elementary school. Just close the entire store. Be a good place for a drug store."

"Had prescriptions sent here to be filled. very simple, one Item was in a box, just needed to be pulled. After 5 hours I show up to get it and it's not ready. The girl at the drive thru window got an attitude and couldn't figure out why for some reason I would be upset about my prescriptions not being filled after 5 hours. She told me they were behind a day and half and would call me when ready. Ended up having to move these to Another pharmacy, They were ready by the time I arrived from this CVS, about 10 minutes. If you are short staffed or behind, I get it, but don't except work, you cannot fulfill. They should have informed the doctor when it was called in they couldn't get to it, or notified me, instead of making me wait 5 hours for nothing."

"Two things can be true at one time. The employees are very friendly and helpful and hard working. The problem is if you have the misfortune to roll in there at the wrong time when they are busy. In my opinion, they do tend to be understaffed for customer service at peak hours. The pharmacists must be Superwomen/men! They NEVER stop working at a job where mistakes just aren't allowed. I don't know how they or the pharmacy techs do it all day long. From what I have seen, this staffing problem tends to be a universal issue with all drug store and even hospital pharmacies, so I am still happy to deal with these nice folks."