Walgreens,

2069 Rockford St, Mt Airy, NC 27030, United States

"Taylor, the pharmacy tech. Best ever!!!! Will come back just to see her and Desiree."

"I’ve been trying to get in touch with the pharmacy for two days. When I call the listed phone number I am connected to a call center. The gentleman I spoke with was very rude and unprofessional. He then connected me with another call center. I went through the entire situation again. This man then connected me to the store. At this point I had been on the phone for 15 minutes. I then waited on hold another 8 minutes and nobody from the store ever picked up. I tried to call back again today and went through the same thing! I never got in touch with anyone from the actual store! I should be able to call a number and speak to someone at my home location. Fix this Walgreens!! Your customer service is terrible!!"

"I decided to give this pharmacy a try. I recently needed medication that had to be refilled and check if PA had gone through. I originally checked on 10/01/2023, where I was told PA had not gone through, but medication was ready. I called back on 10/5/2023 @10am. I get connected to someone who asks me to stay on the line while she checked on the status. I am put on hold for 20 minutes, only for someone else to respond and ask the reason for my calling. Then after explaining, she’s informing me of possibly waiting for PA authorization, when I was informed already it was authorized. Then, I’m informed the medication needs to be filled, when it was already supposedly filled days ago. I understand being busy, but it seems unprofessional to let someone know you’ll check on a status and not following up. It seems there’s no clear communication amongst staff either. This could perhaps be resolved in hiring more workers so the ones that work don’t feel overwhelmed. Until those measures are taken, I do not recommend this pharmacy."

"5/19/2023 a little after 3 PM . The gentleman working register was very kind to me today and got me rung up quickly. I got off work about an hour before. I had tried Walmart but they had no customer service in medicine. Walgreens may be a little more pricey BUT you always have excellent customer service AND treat customers with respect. I will pay for that difference any day."