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Lowe's Home Improvement
106 Wilkes Lane, Hampstead, North Carolina, United States
About the Lowe's Home Improvement
Lowe's Home Improvement is a one-stop shop for all your home improvement needs. Located at 106 Wilkes Lane in Hampstead, North Carolina, this institution offers a wide range of products including furniture, hardware, home goods, and more. Whether you're looking to spruce up your living space with new decor or tackle a DIY project, Lowe's has everything you need. With knowledgeable staff and a convenient location, Lowe's is the go-to destination for all your home improvement needs.
Photos of Lowe's Home Improvement
106 Wilkes Ln, Hampstead, NC 28443, United States
Opening hours of Lowe's Home Improvement
Monday:
06:00 - 21:00
Tuesday:
06:00 - 21:00
Wednesday:
06:00 - 21:00
Thursday:
06:00 - 21:00
Friday:
06:00 - 21:00
Saturday:
06:00 - 21:00
Sunday:
08:00 - 20:00
Reviews of Lowe's Home Improvement
"Went today to get salt for our water softener. An employee loaded the 40lb bags on my cart. Only self checkouts. but employee scanned purchase for me. Also, another employee loaded the 5 bags in my car. Usually I have to load my cart & put in in my car myself. Great service today ! Thank you"
"Had an unsatisfactory experience here about 3 months ago and I in the appliances section, while looking for a washer. The middle/older aged man who worked there wasn’t very friendly from the start. He was dismissive and snarky. This entire experience is about the staff here being just that: dismissive. That entire section, and I’m assuming the store has LARGE SIGNS advertising financing that’s as “easy as 1-2-3”. That means everyone in the store, especially him, should be well trained and versed on the matter. You’re advertising this service. When we asked him about it, he immediately said he wasn’t familiar and told us to go to customer service, saying they knew all about it. I knew when he said it that he was passing the buck, but we calmly went over there. There was at LEAST four people at customer service. When we politely asked them about using it, all of these adults started to immediately show confusion, saying they didn’t know and we just stood there. We couldn’t believe how many people were not only saying they had no clue but also NOT saying hmm…lemme stop and find out for you. I know that there are countless numbers of resources that your associates have to USE when they are having challenges in that store. The problem was: no one cared. We weren’t valuable enough for ONE person to gain insight on something y’all are advertising. The convo ended weigh them directing us to go online. However, the sign says that while you do go online, you can also call while you’re in store and this company can speak to an associate. Again, no one wanted to do this. I’m sure that you don’t have many people who ask about this, but here’s the thing: i don’t care if you only have ONE person every ten years…there’s no excuse for any of your associates being that lazy, incompetent, or rude. After we left, i called to speak to a manager for an entire hour without being able to reach one. Then i called corporate and made this same complaint. I requested a call back but of course didn’t receive one. So to management: do better. Train better. We ended up using the service online and guess what? You still made money off us. Despite your awful efforts. Treat ALL your customers and their needs BETTER. NO one should walk in your store and ask you about anything you’re advertising in store or online and be met with blank stares. God bless you all."
"We walked around this store for about 45 minutes trying to buy lighting. What's the point of having a store when there's no one there to help you? You may as well just buy stuff online. You get as much customer service online. There is absolutely no one at all who is there to help you with anything at all . I would recommend not going here unless you want to wander around then try to figure out things for yourself. You can do that on a computer."
"best Lowe’s around as far as customer service goes. I walked in and was immediately asked if I could be helped with anything. A gentleman took the time to help me find Halloween decor and I was also looking for paint and again was greeted by a gentleman who helped me and took the time to explain everything I needed. superrrr helpful, quick & easy. because of him I was able to get in & out and know I was taking home just what I needed. thank you! wonderful employees!!! will definitely return to this specific location simply because of them!"
"We would like to say , THANK YOU to Nolan, (Manger) and Hazel in the appliance dept of the Surf City, NC store. They were so kind and helpful in helping to replace a recently purchased washing machine (about which the manufacturer was no help whatsoever). We have purchased 3 major appliances and Hazel has always been kind, knowledgeable and ready to help in any way. Nolan stepped up and worked with us to make right! Thank you again! Highly recommend Lowes Surf City! They go above and beyond!"
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