Smoothie King,

4120 Main at North Hills Street, Raleigh, NC 27609

"Placed an online pickup order this morning for pickup at 7:37. Showed up at 7:40 and the place was locked up. Lights off, doors locked, no one home. Says on the door 6am is when they open. Just took my money and no smoothie."

"Drove over on my lunch to grab a quick smoothie. I was immediately greeted with an attitude from the girl behind the counter asking me if I had an online order. I hadn’t placed one in advance. She told me she wasn’t taking walk in orders at all. Sat outside for about a minute as she completed the 2 tickets for mobile orders she immediately picked up her cellphone to scroll. The owner should get involved. Your employees are shooing away your business to scroll on their cellphones on your dime. For reference this occurred 1/25/24 at 2:52 pm."

"On Dec 7th I did a mobile order for a smoothie and bowl, and then when I got there the guy said they weren't making bowls, he told me to call the store later when the manger was here to refund it, and I asked him to tell the manager (it's not my responsibility), of course, he didn't tell the manager and I called the store later that day and spoke to her, giving her my order number and asking for the refund. A couple days later I hadn't gotten a refund, so I called again asking about it. Again I gave my order number and the manager said she'd follow up when the refund was complete. I called again a few days after that asking again, still no refund.4 days ago I called corporate who also contacted the store to refund it. I get that the kid didn't want to make a smoothie bowl idc about that but it's really not that hard to refund something and it's kinda ridiculous it's take this long."

"Ordered online, the staff never made order then cancelled it with DoorDash under the guise of missing ingredients. They also said they didn’t allow substitutions which after making someone wait 30 minutes past their delivery time isn’t a big ask. Won’t be ordering from here again unless it’s in person."