Jersey Mike's Subs

"Will never get my business again. Ordered on app at 5:19. Said would be ready at 5:34. Was at store at 5:30. No one ever addressed me to see what I was waiting for. Customers came in and ordered after me and left before me. Wasn't ready till 5:45 after I asked where it was. Then there was a mix up in the order (which may have been my fault) but they acted like they just wanted me to leave. They showed me the order that came across and walked away never asking if I wanted to correct it. Customer service should be a 0."

"Tori and her team always do a great job. I had a fairly large call-in order for a family get together today. Called it in around 10 to pickup around noon. Walked in at 12:10, and everything was all done, packaged nicely, and labeled for easy identification. Great customer service, per usual. Well done JM Olde Raleigh!"

"I used to think that Jersey MIkes was far and above other chain subs, particularly Subway. Based on last night, either I had a bad experience or the quality standards have changed substantially. The roast beef was well done, the quantity was sparse and there was nothing about the sandwich that would entice me to want another one, ever. The amount of meat in the Italian sub was also sparse-everything was cut so thin, it had minimal taste; there was no pepperoni, there were no olives and the condiments were limited. The workers were “unfriendly” and I’ll leave it at that…Prices have gone up—of course they have, but the quality and quantity of the sandwich was less than appealing and no longer worth the money. Too bad, because this location is very conveniently located and could have been a frequent stop off for me and my kids…Absolutely do not recommend…"

"You know, if you hate your job so bad, just quit. Don't cause a business' customer to suffer through your bad attitude. Hey management, have a mystery shopper come in about 50 minutes before closing when it's just two young punks working, and see if you'd change anything about the customer experience. (Correction)I should clarify and apologize. Only one was an actual punk. The other gentleman seemed almost apologetic."

"My sandwich was really good tonight. The service was really slow though. The girl on the sandwich board was obviously new. We all have to start somewhere. The manager probably didn't count on a Sunday night blitz. A large group came in right before us to eat before catching the last night of Disney on ice down the road at the arena."