Pep Boys

"I usually really like Pep Boys, I've had work done there before and never had any issues. This time was different though, they replaced my front brakes and after having the car back I noticed that the front passenger side brakes were not wearing properly. I brought my vehicle back and they replaced the front brakes again. I was not charged for this rework. After having my vehicle for two weeks I noticed that the front passenger side brakes were now not wearing evenly. I brought the vehicle back to have it looked at and this time they charged me $330.00 for replacing the brakes for work that was done incorrectly or the parts were defective. Either way.....I don't feel I should have been charged for work that they were performing for the second time in as many weeks."

"Went in to Pep Boys for an alignment and tires yesterday. They mounted and balanced the tires fine but somehow my alignment went from pulling to the left to now pulling all the way to the right. The tech who worked on my car was Bobby M who I doubt test drove the car after aligning it, and if he did, he didn’t care to fix his mistake. I would take the car back but I don’t have faith that they’ll do a good job at all and on top of that, they aren’t polite."

"What refreshing experience, they helped me in a emergency situation, car radiator leaking and pump broke, I had no appointment and they accepted my car and got it up and running reasonably quick and helped me with discounts as I wasn’t prepared for a large expense. Both the service advisors and technicians offered above and beyond service, I’m thankful and will be a loyal customer to Pep Boys!"

"Bought new tires and rims were scratched during installation. They were scratched all the way through the paint to the metal. I was told I’d be contacted by someone to have them repaired and 3 days later still have not heard anything. All 4 rims were scratched to some degree however one was severely scratched. This is not the first set of tires on my vehicle that have been replaced. The first set was done by the dealership and they didn’t have an issue. Also I was allowed to book an appointment for tires that were not in stock. I ended up having to change the tires to another model just to get new tires."

"First of all, the lady at the front is very rude. I have booked an appointment online yesterday, 09/05 at 7:30pm and when I came in at the shop, she told me that they don’t accept customers after 7pm and that there is a glitch in the system. I was given a 5pm appointment today, I came in for a flat tire repair, I showed the technician the puncture on the rear right side, the technician looked at it and said that it needs to be replaced. I agreed to that and had to wait an hour until its done. When they told me its done, they had replaced the wrong tire(rear left). They told me that its the left one that is leaking, when in fact, I have checked the tire pressures yesterday coz I have my own portable compressor. When the indicator light on my car shows that the tire needs air, I always check the tire pressure of all four tires and all other three tires have good pressure except the rear right. So I ended up paying $315 for two tires that are replaced instead of one and even though I came in for that flat tire repair only. I was not able to raise a complaint to the manager because I’m in a hurry. I have my kid who really wants to go home and I had to fetch my wife from work. I am just wondering if this normally happens to customers like me and that I have to pay a lot for that kind of service. I would not recommend this place. Update: I have raised this concern last Sept. 7, sent an email to customer relations as advised. Until now, Sept. 19, the case has not been resolved. There is no attempt on your end to make contact with me. Still not recommending 0/10. Poor customer service."