Forever 21

"I personally shopped my items for an online order, left it at the counter with the shift manager and let him know it’d take 24hrs to process online, but I’d come back to pickup next day. Upon my picking up, I noticed the employees removed 3 of the 4 items I PERSONALLY SHOPPED. So to say “they’re out of stock/unavailable” is a complete lie when I handed the manager the bag with all the items. I will be filing a corporate complaint. This is completely unacceptable"

"I’m so disappointed in this store! I used to love coming here to look at the plus-sized clearance. Right now and about a month ago they are having a buy one get one free on clearance. Last month when I came to buy some things for a work trip they had only marked down the regular sizes so I said I’d come back in a few weeks, which I just did only for them to tell me this time they shipped all the plus sized clothes out to another located but have sooooo many regular clothes on clearance. It’s sucks that they wouldn’t offer this same deal to people who need bigger items. Not that it matters to them but they just lost a customer at this location. I honestly feel left out on great deals. Management needs to make better decisions. Mind you I never leave reviews so I’m really upset about this."

"Guys you need to do something with the store appearance. We came at the 10 am store opening time, we were the first customers and it looks like nobody tried to clean up the store from the day before. Some of the clothes were on hangers with the floor dust. I like the brand, prices etc, but really, do something with store appearance."

"This store dosent deserve one star! On 12/31/23 at approximately 6:45 pm I tried to buy an item that was on sale on line. The manager wouldn't sale it, she said I had to purchase it online, come back the next day and pick it up. She was rude and nasty.. I called customer service to lodge a complaint, I was told by a customer service representative that the manager was WRONG, she should of did a price adjustment because that is the store policy..."

"I just went there and I was trying a skirt for a wedding and when I left the dressing room the lady told me to get out and that the dressing rooms were closed. I was embarrassed because I hadn’t seen anything telling me that the dressing rooms were closed. She got me out of there and when we left she told me to put my skirt on the rack beside the entrance even though I was going to take it with me. I put it in the rack because I was in a bit of a shock. Then She told me there’s a sign right here pointing to a sign saying that it was closed. The thing is when I got there there was no sign and the entrance was open and there wasn’t anyone there. And I’m been there before where the dressing rooms were all alone so I figure there wasn’t people working at the dressing rooms. After that I didn’t confront the employee I just left because I don’t like to cause any scenes. I do apologize for using the public dressing rooms when they were closed I really didn’t know. I just hope that your employees work on there customers service."