Firestone Complete Auto Care

"Everyone there knows me and my car. I am treated very well. Staff go out of their way to be helpful and friendly. I really appreciate all the Firestone crew."

"Horrible experience every time I’ve been here. First time, I had an 8am appointment and after five people who have came in after me already left and two hours passed by they realized no one had even gotten to my car because they “forgot”. After another 45 mins, fortunately one of the workers gave me a 50% discount for my next visit. Scheduled my next visit for 8am, called back within two minutes and asked to do 8:30 instead because I realized I had something else scheduled at 8am. They said they don’t do half hours so we agreed to 9am. A week later as I show up to my appointment at 8:45 because my appointment is at 9am of course I’m told I missed my appointment that was at 8am. You forget my car the first time and then you don’t even document the rescheduled time within two minutes? Like from the two experiences I have had with this location this is beyond ridiculous. I can’t even use the 50% discount from my last horrible experience they gave me because the next experience was just as bad! Get it together please. That 50% discount is going in the trash because I refuse to waste my time at this particular location."

"My son took his car here for brakes. They broke a stud when removing a lug nut, then explained that it was "the last guy's fault" because the nut had been cross-threaded, and that if we had documentation of who it was, that repairman would be held responsible. Firestone said it cost $725 to repair the broken stud (but would give me a break at $617). I called my regular repairman, and he gave a much lower price. Firestone put my wheels back on and I carefully drove to the other place. When they started work, 5 of the 15 lug nuts had been cross-threaded by Firestone and THOSE BROKE TOO. My repairman replaced all 6 studs for about $350. (compare to $617 for ONE). Firestone denies all culpability, and refuses to be held responsible for the 5 that they cross-threaded. Incompetence, or vengeance for not getting the overpriced job? Either way - STAY AWAY!"

"Twice I have scheduled an appointment for service. Once online and once calling the store. Both times when I arrived at the appointed times, I was told they don't have me scheduled. The online appointment, the store told me that they were never notified of my request. The most recent appointment I spoke with Robbie and requested a 2pm appointment and he entered it at 11am. Thankfully the manger working this past Sunday worked me in and I was out the door within 39 minutes. I am very grateful to him for doing that!!! Thank you again...Mike Glenn"

"So far I’ve only been here twice but both times my experiences were nothing less than pleasant. These guys don’t overcharge or try to force things on you that aren’t needed, they are fast and reliable, and they are friendly! Shoutout to Robert for the awesome costumer service today + the guys in the back who knocked out my diagnostic quickly!"