Wings Over Chapel Hill

"If you are ordering an online pickup make sure you are already waiting in the store or they might give it to someone else. I had ordered a doordash PICK UP, same thing as their own pick up website and grub hub and all the other things they use to get their extra money. The orders was estimated to be picked up at 10:28 I had arrived at 10:32 and there was not clear enough communication when I arrived and I sat there waiting till 10:55 when they figured out someone else has grabbed my order. They sat there and told me well you are just gonna have to call doordash to get refund and tried to say I did doordash delivery and that it probably best me home saying it was my fault they gave my order to someone else…… that day was also my moms birthday, she passed away not even 2 months ago. I’m only 19 I about started to cry as I had worked all day was hungry and tired and already emotionally unstable. They had made me feel 10 times worse and ruined my night completely. Back to it, I had to explain it’s under doordash pick up not delivery if it was delivery I would have a completely different screen. I don’t even live within range to get a delivery. After calling doordash and verifying my ID for some chicken wings they were able to give me a refund. (Wings over could never give a refund as they will not own up to their own mistake and say the customer is wrong) I had replaced the order and got my wings……. Drove 5 minutes down to park and eat the food was room temperature and over cooked. I used to recommend wings over and even dropped 100s to cater so others could try them but I will never be doing that again and I will be contacting doordash to try to blacklist wings over. Highly don’t recommend until they get new people working."

"They often seem to miss items when ordering for pickup via UberEATS. It's getting to the point where I may just be done ordering out. Since COVID prices continue to go up and the quality of service continues to go down. They need to implement a dual layer QC process to ensure they don't mess up delivery orders.. that really goes for all places, not explicitly Wings Over."

"I used to be obsessed with Wings Over, but every time I’ve ordered recently, I can’t even finish the food. The chicken has consistently tasted dry and chewy and the sauce is minimal at best. The frozen Tyson Buffalo Boneless Wings have more sauce coated in the wings, at a much lower price. It’s just so disappointing for a place that used to be reasonably priced with decent comfort food."

"This chicken was mostly over fried batter that was hard and inedible. The little bit of meat was dry and tasteless. I honestly can’t believe that they charge so much for 6 tenders that are not only small they are such poor quality. Stay away from here it’s pure rip off."