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Pep Boys
3921 Western Boulevard, Raleigh, North Carolina, United States
About the Pep Boys
Pep Boys is a well-known car repair and store institution located at 3921 Western Boulevard in Raleigh, North Carolina, United States. With a reputation for excellent service and a wide range of automotive products, Pep Boys is a one-stop shop for all your car maintenance and repair needs. Whether you're looking for new tires, an oil change, or a tune-up, the experienced technicians at Pep Boys are ready to help you get back on the road safely and efficiently. Visit us today and experience the quality service that has made Pep Boys a trusted name in the automotive industry.
Photos of Pep Boys
3921 Western Blvd, Raleigh, NC 27606, United States
Opening hours of Pep Boys
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"Great service. Something internally going on within my car. I just got an oil changed and they filled it up and gave me advice. I really appreciate them getting me in fast too! Front desk guy whom i didn’t get his name was extremely knowledgeable and I appreciate the services they do for me here!"
"Good Evening, What Amazing service that I received at Pep Boy's, Western Blvd location. I went in for Air in my tire on Sunday originally and spoke with Jerome, he kindly put air in my tire and gave me a price quote for tire repair. Today 01/04/24, I am back due the tire having another issue. Mr. Jerome was able get my car in a bay immediately and fixed the problem. I also inquired about my driver bulb being replaced, and he was able to take care of that as well. I am so grateful for the service at Pep Boy's and the staff. The service was very professional and I appreciate Mr. Jerome being so kind to me. I am normally leary of any Auto repair facilities outside of the Nissan dealership, but Mr. Jerome has definitely earned my trust and service. I will return!"
"TL;DR - I would rather be stuck on the side of the road than ever come to this place again I came here to get my battery replaced. I made an appointment for 2, I came in at 1. My car was taken back before 2, and it wasn't until 2:55 that someone finally talked to me about my car and said that I had a bad fuse that needed to be replaced. I agreed to get it replaced because I was told that my car wouldn't start without it, so obviously it needed to be done. They did not tell me that it would take an hour alone for the fuse to come in, and another hour for it to be installed, until there was only an hour left and there was no point in going home and back. The communication is terrible - had I known I would be here for 4 hours, I would have arranged to be picked up and brought back. However, that is not even the worst part. I got in my car and drove back, and my car radio would not work. I called less than ten minutes after I left, and they told me they must have messed something up when they put in the new fuse. I was told I could get in at 9am the following day. I arrived here at 8:55am and gave my keys. My car did not go back until 10 - why give me an appointment at 9 when you can't service my car for another hour? The whole process has been extremely complicated and frustrating, and I will never return to this place. There are so many mechanics around - go literally anywhere else and you will have a significantly better experience. Also, while I was here an employee told someone that he would not charge her for looking at her tire (as they found no issues to fix) but asked her to leave a five-star review. So take these good reviews with a grain of salt, because they may have received free services, like the customer I witnessed. I, however, paid $300 for a battery change and spent a total of 6 needless hours here across two days, and part of the interior piece holding my radio was broken. They offered to try to find a fix, but honestly, I could not wait any longer with this company to fix yet another thing that they broke in my car. I never leave bad reviews, but my experience here was completely unacceptable and I do not want anyone else to waste their money with this location."
"These guys are true life savers. Came in on Sunday and helped me within seconds. Very thankful for Jerome and his team. Very easy and the facility is super clean!! Food and drinks are available with the luxury of watching NFL Game Day. Laptop charging stations and desk areas as well as USB chargers. If I am ever in need to fix anything I know where to go!! Here!!"
"They were so professional, courteous and kind. We were in a bind with a very bad blow out on the highway due to a rock. The tow truck brought us here and we really feel blessed by the tow truck driver as well as the employees at Pep boys. They changed my tire to the spare and could not have been more efficient. Just a big thank you all round. I was pretty shaken, so I feel very appreciative."
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