Biscuitville,

3928 Western Boulevard, Raleigh, NC 27606

"I've been meaning to try Biscuitville, one day I saw there was no line so I went in. The food was great, there was one small mistake in my order, they fixed it inside of a minute. If you like biscuits and breakfast food give them a shot. Be warned, the drive through line is often packed. Must add, the interior dining space is clean and well maintained, and the staff were polite and professional."

"Biscuitville sure beats any of the usual fast food places that come to mind. I sure wish they had them in Florida! While I'm in North Carolina I'm loving it! Oh yes, finally a really great biscuit, they are hard to come by."

"Your good ole average Biscuitville. Good food, fast service, decently cleaned. For the moms out there, the women's restroom is a single toilet with a changing table! (Don't know about the men's restroom)."

"A local fast food staple. Biscuitville boasts the best biscuits and southern fast food in the area. I just wish they were open past 2:00 p.m. but it's probably a good thing for my waistline that they aren't. The drive-thru is always super friendly and makes me feel like they are my neighbors excited to give me something good to eat before I go on my way back to work! Their hash browns are super crispy, and they have rotating seasonal items that are usually a big hit!"

"I placed an order today at about 1:00pm (the receipt says 1:14pm, but their clock is about 15 min. off because my refund receipt says 1:56pm and I was inside the other restaurant about 12 minutes away by then.) I think that after I placed my order I watched them serve 50+ people between the counter and window and I went back to the counter after more than about 30 minutes to ask how much longer it would be as they didn’t look to be making my order since I could see the entire kitchen. I asked the Black girl at the counter with the short hair how much longer it would be and she said that she didn’t know. I then, very politely, asked if she could ask. She then went to the White girl that seems like perhaps the manager (maybe), and came back and said it would be a while. I had already waited over around 30 minutes and watched entire groups of people served and many, many cars pass through the drive through that arrived after I did. I asked why? She said they’re trying to clear the drive through which is crazy as more and more cars were always coming in, so it seems they were not going to start my order until after the place closed at 2pm. I got a refund and left empty handed at around 1:35 pm having placed my order at about 1:00pm. The (seemingly) manager that keyed the refund and only offered a meager “sorry.” I left and went to the one on wake forest rd and got my food made fresh in 10 minutes & they were VERY friendly, as I to them; they could teach the one on western a few things.. Customer service on western Blvd biscuitville is absolutely surreal. The cashier got an attitude with me when I politely asked if she could ask when my order would be ready after being skipped soooooo many times. She continued to show attitude when I requested a refund, as if I was the problem & not their absence of service. They literally were not going to serve me/start my order that was placed at about 1:00pm until, by what the cashier seem to describe, until after the place closed at 2pm. Absolutely unfathomable customer service. I don’t THINK (I don’t know honestly) this was the issue, but if I may add, EVERY customer in there, and there were a lot coming and going, was white & im black. A large group & ~50 other customers got their orders & I got nothing. They really just watched me wait there and had seemingly no intent in making my food. I’ve never seen anything like it. Despite the service, I remained very calm, cool, & collected, nicely asked for a refund & was much, much happier with the service i received at the other location. Hopefully this can serve as motivation for them to consider not doing this to anyone else going forward."