Sears Appliance Repair
1620 Guess Road, Durham, North Carolina, United States
About the Sears Appliance Repair
Sears Appliance Repair in Durham, North Carolina, is a trusted institution known for providing top-notch repair services for a wide range of appliances. With a team of skilled technicians and a commitment to customer satisfaction, Sears Appliance Repair is dedicated to getting your appliances back up and running smoothly in no time. Conveniently located at 1620 Guess Road, Sears Appliance Repair is your go-to destination for all your appliance repair needs in the Durham area.
1620 Guess Rd, Durham, NC 27701, United States
Opening hours of Sears Appliance Repair
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 21:00
Sunday:
09:00 - 22:00
Reviews of Sears Appliance Repair
"Initial visit went very well. The online scheulding tool allowed the visit to be made and the technician diagnosed the problem quickly and scheduled the follow up visit to make the repair. But, I was disappointed by the long delay for the new part to come in and the online communication. I was not able to reach anyone to explain the delay or the new timline, just receving texts the it was delayed. If the repair is not urgent, then it would be fine. But, waiting 6 weeks after being scheduled for a repair 4 days after the diagnosis was disappointing."
"George was very courteous, knowledgeable and took very good care of my lawn tractor. He informed me of what he was doing and gave me some tips for future care of my tractor. Would have him repair my tractor in future events."
"i think your service is deplorable. the tech was great and he found the issue reported it to you and he thought he was going to get a new lid for me and waited 20 minutes for your response. you refused to honor my claim and yet you took not only the $65.00 service fee but my renewal fee of $400 plus dollars a short while ago. I will never use choice warranty again and will tell everyone that I can how bad you really are.!Now I am stuck without a functioning washinig machine."
"The tech seemed competent and polite. My problem is with the call center who set the meeting. I had explained the problem was with a sprung spring on the freezer drawer and offered a model number which he would not take. When the tech arrived he quickly said the part he needed was discontinued which i already knew and had explained to the appointment person. The appointment center person had said not to worry, if they cant fix it there would be no charge. So I booked the visit. When I told this to the tech he said this was a lie. Quick waste of 99 bucks. Thanks."
"Sears requires that you stay available during the entire service window. The service window is always from 8am - 5pm. My service appointment was changed, without advanced notice, more than 5 times. Yes, that's 5 days when my family cleared our schedule for the entire day only for the service technician to not arrive . . . without any notice. 5 times. This even happened when we called on the morning of the appointment to verify the technician would come and were given a specific 2 hour window. When we were lucky enough to have a technician arrive, he came unprepared to complete the service that was explicitly requested, and left without doing any work. The customer service agents with whom we spoke on the phone maintained that they were unable to contact the service technician at all. Therefore, checking in on their status was not possible. The website that allows customers to track the service technician's route and eta is completely unreliable. After 3 service visits, over a 6 week period of time, a service technician finally concluded that my appliance could not be repaired at all. I could not be more critical of Sears Appliance Repair services. I hope that you are never subjected to their services."
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