Starbucks 1119 Slater Road Imperial Center, Durham, NC 27703

"It’s too bad there isn’t a zero star option. I have been a loyal Starbucks customer since 2010, and I mean multiple times a week, all over the world. This morning I ordered 2 lattes and 4 food items. $40 later and half-way through my ham and cheese baguette, I spotted something green in my cheese. Yes in, not on. After all, this wasn’t blue cheese, so I was a bit confused. Thinking it was a random piece of chive or parsley, though odd, I tried to get it out. Well, it wasn’t a chive or parsley, or anything edible for that matter. It was MOLD! Yes, MOLD! I called the store and they apologized and offered zero concern for my health or even a refund. I had to request a phone number to contact corporate. I contacted corporate, and again only got an I’m sorry this happened. Again I had to ask what Starbucks would do about this. I was then offered a refund of the $7, and a call to the store to offer feedback. They later offered $5 as a credit. After being transferred to a different group, I was offered $25, inclusive of the refund. After further discussion, I was offered $40, the same amount I spent. Later the representative asked that I consent to $40 as a final resolution including if I get sick and need medical attention. Thanks Starbuck. Nice knowing you. Your customer service for actual issues is trash. I’ll also add that my sister threw up immediately after having her latte and both of us had upset stomachs all day."

"I used to love this place, but lately, my experience has been terrible. The new associates don't pay attention to customization, and their lunch menu inventory is abysmal. They run out of lunch sandwiches by 1:30 pm consistently. This has happened far too many times for me to overlook. I'd recommend going to the location near G58 restaurant on Carrington Mill Blvd instead."

"The person at the register was great. The person who finally gave us our order was great. Something was just off. We had a simple order, but somehow they managed to miss part of it. Overall, it was not a great experience. Not sure the deal, but it was just not pleasant."

"This is for the manager: First, This has been one of my favorite Starbucks for a long time, but things have changed in the last few months that I have visited it, the attention has not been good and my personalized drink has not been prepared with my specifications , remember that their drinks are not cheap and the least one expects is that what one asks for is fulfilled. Second, today I visited the store and I saw something that I never thought could happen in this place, the Barista who was preparing a drink placed almond milk and it ran out and to complete the drink she placed oat milk!!! UNACCEPTABLE, please, manager, be more aware of the degree of commitment of your workers and the importance of taking care of allergies. He left this comment because the truth is very worrying and because I hope to help them improve. 3 stars because I know those who have worked there for a long time and would not do something like that, and they are super nice to me, just because of them."

"Drive thru barista was super nice. Drink was great. Perfect location. And it was a cute Starbucks!!!"