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Chapel Hill Tire - Franklin St.
502 West Franklin Street, Chapel Hill, North Carolina, United States
About the Chapel Hill Tire - Franklin St.
Chapel Hill Tire - Franklin St. is a one-stop shop for all your automotive needs located at 502 West Franklin Street in Chapel Hill, North Carolina. Our expert team of mechanics provides top-notch car repair services to keep your vehicle running smoothly. In addition to our repair services, we also offer car wash services to keep your vehicle looking its best. Visit our store for all your automotive needs and experience the exceptional customer service that sets us apart from the rest.
Photos of Chapel Hill Tire - Franklin St.
502 W Franklin St, Chapel Hill, NC 27516, United States
Opening hours of Chapel Hill Tire - Franklin St.
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Chapel Hill Tire - Franklin St.
"Great customer service! I was a new customer with a flat tire and they worked me in. The tire was not repairable and they ordered a new tire and replaced it the next morning while I waited. Couldn't ask for better."
"I brought a brand new Tesla here to have a hitch installed, and really the only good thing I can say about my experience was with the folks at the front desk. They were super professional and helpful, but unfortunately the Tesla mechanic is really careless and sloppy with his work. Initially, I got my car back with grease and scuffs all over the bumper and rear lights. I also had new panel gaps that were not there previously, and the foam seal around the trunk was not reinstalled at all. The trunk started making a loud sound when closing, as if laboring to pull down and latch. When I brought it back to have this corrected, the front desk staff were friendly and got my car in right away. I was told that the technician was tired on Friday and wanted to go home. Okay, so what I am paying $400 for? After waiting 5 more hours, the grease on the exterior was now gone. I was told the panel gaps are due to a Tesla issue, even though those were not present prior to installation. (Tesla does have an issue with this, but the car was carefully checked at the dealership precisely for this reason.) The foam seal was installed, although because it was installed unevenly, the trunk was still having trouble closing. To make things worse, they installed the bumper so that it pinned the tab down that pulls open the cargo compartment on the floor of the trunk. You'd think it would be easy to just pry this up, right? Nope. The tab was so thoroughly wedged in that the bumper now seems to be keeping the cargo area permanently closed. I am sure that the front desk staff would be willing to see my car again, but after leaving my car with them for a total of 8+5 = 13 hours over two days, I have zero confidence that the Tesla technician there can fix these issues. If anything, he seems to be making things worse with every visit. I ended up having to schedule an appointment with the manufacturer to fix these issues. People seem to like this location for other kinds of cars (fair enough), and the customer service is really good. This is the only reason I am giving 2 stars instead of 1. But if you have a Tesla, DO NOT bring it to this location."
"CHT patiently filled my tires when the cold weather settled in, then checked out that rear tire that constantly registered low air. Yes, they found a nail in that back tire and were able to patch it all for under $50! Great service you can trust!"
"I came in for a whining sound when accelerating on a 2009 Honda Accord. The issue was the power steering fluid. The following were the services recommended and associated prices, along with a "diagnostic" fee. Overall, I am disappointed by what seems to be a superfluous diagnostic fee and some recommended services which did not seem necessary. I've never had a diagnostic fee in all my services with my car. Had I known the breakdown of charges, I would have gone elsewhere. Most likely will not be using this repair shop again. For those with less experience...If you are thinking about this auto repair shop, I would recommend calling first to get try and get an estimate...Most repair shops will at least try to do this for you even if you don't know the specific problem. You can describe the issue and then list possible solutions and prices. Also ask about whether there will be a diagnostic fee. Most repair shops will not charge this if you get your car serviced at the same shop! 1) DIAGNOSE & ADVISE: $163 2) POWER STEERING FLUID SERVICE: $160 3) BRAKE FLUID SERVICE: $160 4) TIRE ALIGNMENT: I refused this service as I knew my tires are often only misaligned slightly. Pros: I thought the customer service was friendly and the location was conveniently located next to UNC. Cons: * They charge what seems to be an extremely high "diagnostic" fee. * Some services did not seem necessary * largely concur with the 1-star reviews in terms of predatory pricing on students' naivete"
"I bring my own supplies and CHT provides the labor. They rotate my tires for free and drain trans and oil change for what I used to pay at a competitor. Love the fact that the will drive me home after dropping off my car. No need to Uber which in the mornings can be expensive. They do a good job servicing my 2012 Camry with over 280k"
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