American Freight Furniture, Mattress, Appliance

"Chris and Shane are amazingly helpful. There is a great variety of products at affordable prices and easy financing. If you need furniture or appliances I would absolutely recommend American Freight in China Grove, NC."

"Shane was a tremendous help. I came in today and got a dryer. The dryer was making a noise and instead of sticking me with it he helped me and got me another at the same price. Good customer service is hard to come by. I am glad I was able to deal with Shane today. I will definitely be back to do business with him more often"

"Although originally when I came in the store & met Winter, I felt the same as most of the reviews shows that her customer service was good, however I visited the store many times prior to purchasing because I had my eye on this set on clearance for our guest bedroom. Had spoken to Tony & a couple other employees prior to speaking with Winter. Winter & I was the only ones in the store the day she took me to the back in the warehouse. She slapped each piece with her hand & promised that they’d be there because she’d taken it out of inventory, so it wouldn’t show. Keep in mind from day one, I knew there was no mirror, however Winter & I negotiated that I’d get the night stand because China Grove did not have the mirror to the set that came with it. What I did not check with the fast talking was that she didn’t type night stand info on the paperwork, she’s real slick. So after watching this set for a couple months, coming in showing Winter the ad on my phone of what should have been included & the price drop(she was Not aware), I paid & she held the set the set for almost 2 weeks. Imagine how I feel after waiting & they get here & I already know there’s no mirror to this set but the replacement piece(night stand) was not on the delivery truck nor did Ms Winter type it on the paperwork. Felt definitely deceived by Winter, there was no confusion on my part, we had several conversations personal & business. Fast forward, the day they come to bring the furniture, I will not sign the paperwork because my night stand to replace the mirror wasn’t on that truck but of course it wasn’t because Winter did Not type it on the paperwork. Now, we realize the bottom of the dresser is damaged & even the box of the headboard looks damaged of which we didn’t even unbox. This was the biggest mess & No, I did not ever deal with Winter after that. It was Tony that called me back to ensure that I would get a full refund, not the manager Winter. As the one in charge & the one who did wrong she should have reached out. They delivered this furniture Thursday morning, picked it back up Friday morning & still no call from the manager. They held my money & I gave them through the weekend thinking Winter herself would call, she did not, so I called. No company can keep your money like that, but she absolutely did. I got my money back because I called, she wasn’t there & walked in with my receipts & Mercedes refunded me. This one experience with Winter & the dishonest nature that she applied when dealing with me has made me vow to never buy from your company. She may have good reviews, but from my experience, she is not what you see. She makes the deals & the errors & then ducks & hides to let Mercedes deal with the clients she’s messed things up with. Live real close by & once again been in many times, Do Not be fooled by Winter, she is not Honest. Thankful to get my money back & if Winter told anyone above her pay grade that cares that she reached out to me as the manager, I’m saying again that she’s a liar, Tony called to say I could get a full refund & that was the end of it. Appalled at this entire experience, & will not urge anyone to visit that store."

"Winter is phenomenal!! Never misses a beat, never forgets a face, and always makes sure her and her team educates their customers. We will continue to purchase with them, for all our furniture needs!"

"Winter and her new trainee Tony were great. I came to look for a new refrigerator and found the perfect one. I wanted to see it plugged in before I finally decided to make the purchase and they went out of their way to find an outlet and a plug to plug it in. They're very polite and respectful. There was a delay during delivery due to an injury of an employee but Winter made sure everything was taken care of and again she made sure I was happy with everything! Great job guys! Definitely recommend visiting this store!"