Potbelly

"Our sandwiches were fine, although the service we got wasn't the most friendly. It was something like nearly $70 for four sandwiches, four chips, and two drinks (enough to feed our family of 4, while sharing drinks). We spent around that at most of the table service restaurants we went to while in town, so to have that price tag for counter service was shocking. I'd only really recommend coming here if you're alone, because while the sandwiches were fine, they weren't good enough to justify their cost and the service didn't bridge that gap."

"Very disappointing. Pot Belly is generally very reliable, and perhaps the quality was lacking because it was a Sunday, but all of the vegetables (on my sandwich and salad) were really tired. Cucumbers and tomatoes were soft, and lettuce was warm and wilted. Ended up throwing away half my sandwich, and regretted eating the salad. No issues with the staff; they were helpful and friendly."

"Very unreliable location for app and DoorDash take-out orders. Is 25+ minutes behind on scheduled pickup time every time I’ve tried. They also don’t participate in the promo deals listed on the app - the store employees have no idea when you mention it. In-store orders and dine-in seems to be fine, but you can’t rely on this place for a scheduled pick-up order since staff is too overwhelmed to handle both the in-store and takeout lines. Hopefully they can get more organized soon."

"RUFUS YOUR catering manager is going to run pot belly into the ground. I came in the store to pick up an online order and he would not ac acknowledge that I was even standing there he finished making someone else's sandwich and I saw that the order I was looking for was already done I asked him if he could hand it to me he said no. I express to him that this was an online order and I just wanted him to take two seconds just to hand me the order he said no there was another lady standing there so he was going to make her order and make me wait for as long as you wanted to I remember this particular person Rufus at the Epic Center he was that same brash hard to get along with person in that establishment as well. Rufus has no sense of urgency when it comes to online orders he has no real customer service he does not show empathy and he's always hard to get along with. My Saving Grace today to get my order in a timely fashion was the employee that worked there as well she helped me out a lot. Rufus is such a nightmare and a complete monster and I'm not just saying that because of the bad experiences I have with this guy that is his character and that is who he is it also seems as though the employee was petrified of him Potbelly you have to do better in coaching him with his customer service because it's horrible if we are waiting for online orders just hand them to us and learn how to multitask"

"This is a great sandwich shop. I loved the aesthetic of the restaurant. The best part of this is the chips. Up here you don’t see many places having Zapp’s chips but this places does. The food and the service were all wonderful."