3 jem's boutique

"I purchased a dress in July for $70 and wore the dress one time. It has been hanging in my closet since then, went to take it out of the closet earlier this month and the entire front waistband is coming apart at the seam. I only wore the dress one time and never washed it. I reached out to customer service for a refund or exchange/store credit but they refused the refund and instead only offered 25% off next purchase. I would not recommend this boutique due to the poor quality of their clothing and customer service."

"I’ve shopped this boutique from the very first store they opened in Concord. I’ve continued to shop with them at their Kannapolis store. I’ve never had one bad experience until last week. I’m assuming it was bc I went in 30 min before closing. I wasn’t greeted when I walked in, instead I was met with a sour face from the girl who was closing. She never once asked if I needed help with anything. Instead she continued to give me the “stank eye.” I rushed thru the store to see if there was anything, I wanted. I asked about a size in a certain tee shirt, and the girl rudely responded, “what’s on the table is all there is.” I asked, bc I know they keep stock in another area. It was fine if they didn’t have it, it was more about her tone. She was already closing down the register by 5:45. The entire time, I felt rushed, not welcome, and it was obvious, she was ready to leave. I grabbed two items and slung them on the counter. She said nothing, except my total, which was pretty close to $84. I would’ve spent more in there, but I was over the dirty looks and the huffing and puffing. I had a gift card that I used…so no interfering with her register. I grabbed my bag and left, and will never be back. That one visit, left a bad taste and I will not be back. 3 Jem’s lost a longtime customer…that usually spends over $200 a visit. I also, might add that their prices have def gone up…the cheapest clothing item, minus the sales rack, that I saw was $38(a tee shirt). I’ve always loved this boutique, the sisters and their mom have always been super helpful and friendly, even other employees have always been great…but not this girl. Sorry 3 Jem’s, you’ve officially lost a longtime, once loyal customer."

"Ordered from 3 Jem's twice now soon to be three once they restock the super cute lounge set. The first time I ordered my pay pal wasn't going through so I called the store, and they were super friendly and helpful. I've honestly never had packages arrive faster it took 4 days for my last order. Plus all their stuff is really cute, fun, and stylish!!!"

"I saw a woman wearing a dress I just loved. I asked her where she got it and she said 3 Gems in Concord. I drove over there today and fell in love. Tons of unique boutique items at very reasonable prices. I highly recommend them."