Moe's Southwest Grill

"I’m a huge Moe’s fan and today’s burrito was awful. They had a new guy that couldn’t care less and three Hispanics that barely spoke English and together they got nothing right. There was a tablespoon of every ingredient in the dead middle of the burrito and a sprinkle of cheese. I’ve never asked to correct anything and I asked four different times to add more, spread ingredients out so it’s not bit in one ingredient at a time. Then the chips were just plain bad. Chewy and no salt. I brought the bag home and my wife took a bite and spit it out without me saying a word. Horrible."

"Was overcharged for some reason and served a stack that looked and tasted like hot diarrhea. The chips were just a pile of crumbs."

"NEVER go to this Moe’s unless you want to be scammed and gaslit. I ordered $278 catering online on 10/17 and cancelled it 23 minutes later by calling the restaurant (the only way to cancel). I was assured by an employee that they did. I called back the next morning to verify, and they assured me again that it was. I then saw the charge appear on my credit card statement a week or so later, so I called them. The manager was in a meeting, and I was told she’d call me back. I didn’t hear back, so I had to call again 6 times over the course of about 2 weeks, when I finally got even the name of the general manager, Karina Barajas, and her number. She then told me that there is no way to cancel orders at the restaurant... really? Because how else are they cancelled? And why was I told multiple times by the staff that it was? And why does Moe’s corporate policy say you’re able to do this? I cancelled before the 24-hour mark as well, and corporate policy states you may only face some fees if it’s within that time window. She basically gaslit me into accepting that there’s probably nothing the store can do to resolve this- she was also supposed to get back to me about it and she never did now 8 days later, after I have called the store back and emailed her twice more. I had also sent her the screenshots of all the calls I have made to the store, as requested. I heard from another Moe’s in the area that this location is known for being terrible, and they are correct. I have been to many stores, restaurants, and ordered catering many times, and I have truly never experienced as poor of customer service as this ANYWHERE. Believe the other horrible reviews- they’re horrible for a reason. I hope the Jennings/Jenten Group who owns this are out of business soon. It would be karma for their shady, unethical practices."

"I have always loved Moe’s but, this location makes everything way too hot and spicy. Moe’s is a chain restaurant and it should taste the same at every location. This location is the exception. The drive through is also closed so I don’t understand why they advertise that as open."

"I've never had a worse experience at a restaurant than I've had at this location. My wife and I got burrito bowls and were given less than half a scoop of whatever we asked for. The bowl wasn't even halfway filled up and when I asked the employees about it they just ignored me and pushed me down to the next person. I asked the guy at the register why our food was so little and he just ignored what I said and told me how much our food costed."