Arby's 9518 University City Boulevard, Charlotte, NC 28213

"Ordered the smokehouse brisket at around 9pm. I cam to pickup and got a completely different sandwich or completely skipped out. Regular bun, no cheese no onion one slice bacon and a pinch of actual brisket. $14 meal."

"One of the WORST Arby's I have EVER, BEEN TO!!!! THE CUSTOM SERVICE WAS HORRIFYINGLY RUDE!! DONT GO HERE UNLESS YOU WANNA GET KICKED OUT FOR ORDERING. I CAME HER AT 6 O CLOCK, AND THEY WERE CLOSED?? DISSAPOINTING!! I WENT WITH MY SON, AND THEY CURSED RIGHT IN FRONT OF MY POOR BOY. WHEN I GOT THE FOOD IT WAS TERRIBLE, I WANTED TO THE THROW THE UP, IT WAS DISGUSTING, SERVICE WAS THE WORSE!! THIS IS A SICK SICK BUILDING!!"

"French dip was good and hot, the curly fries had been under the heat lamp too long. Cashier was very friendly, best part of the meal was her genuine kindness"

"I usually leave a message of happiness but unfortunately, this time the Arby's I visited did not meet the standards I expected. First I downloaded the app and ordered two Ruben meals with curly fries and drinks. I figured because I ordered online, I could quickly pull up, grab my meals and drive home to my family to eat. When I arrived the electrical drive thru menu was blank and dark. I assumed it was not working. I waited and waited and waited. Soon a car showed up behind me. We both waited. When I spoke to say hello, a voice spoke back sharply with, "I'll be with you in a minute." Overall, I waited about 6 to 8 minutes before I spoke to someone. When I told the employee that I was there to pick up my order, they told me that I have to "come inside" to get it. I didn't argue and drove around and parked, went inside and absolutely no one greeted me. Just some guy was standing at the front, behind the counter and staring. I assumed my order was the crumpled bag at the front counter. I undid the sticker and checked the food. It was the correct order. There was no carrier for the drinks that I had to walk across the parking lot to my car with. The fries were cold and hard. The Reuben sandwich was thin and not satisfying. Most of the time Arby's is a great place to eat at. I have gone to other Arby's in Matthews or other locations and the service is excellent and the food is delicious. I wouldn't recommend ANYONE to go to the university location as the workers there pretty much don't care about the service or food they provide. Save your money, this place isn't worth your dime. Oh, and if a worker happens to read this message, please be aware that AI will soon be implemented and all of you ungrateful people that hate your jobs, soon won't have one. I personally, will be glad to see the day come."

"Just wanted to share my experience I had with Marc today , very polite also patient although he had other customers he took his time with each one ensuring every customer was taken care of in the proper manner - I hope this does not go unnoticed because it’s hard experiencing that level of professionalism while you’re super busy And it’s greatly appreciated And food was freshly made Thank you Marc"