Geek Squad

"I was so confused and didn’t know which drone to buy, but the help that I got from TERRY P. was amazing! He had a great knowledge and the way he deals with customers is amazing. I wish i can reach the management in that branch for an honest review. Thank you again."

"Overall bad experience, must make appointment for a week or 2 away. Finally, you are greeted by a rude, burnt out, geek squad female and when asked to speed to Geek squad manager. He is overly rude as well. Customer service at Best Buy and Geek squad really sucks. Guess they will have time to think about their poor service when the last of the big box electronic stores goes under soon. Geek squad you could've done much better!☹"

"One of my fave Best Buy stores. Usually not a long wait or line, everyone always helpful. I came in about an issue without an appointment, and they found a way to take care of me. Overall, just a great staff and a great store."

"I always come to geek squad and they are very helpful however my experience yesterday was not what it should’ve been.. I simply came in to have someone help me pull off the keyboard so that I could replace the battery.. I just didn’t wanna break it... a Caucasian , brown/ black haired older woman with glasses (sorry I don’t know her name) approached me with no concern for my issue at all.. she didn’t even look at my computer before telling me “that’s not the right, I’m sorry we can’t help you, have a good day” ..... I was so caught off guard .. I tried to explain that it was the right battery ... I literally have done this before ... I just couldn’t lift the keyboard (I later found out it was because there were 2 screws I forgot to take out). Her customer service was absolutely terrible.. every time I tried to explain what I needed help with she would cut me off and say “I’m sorry I’m not going to help you” ... to avoid cursing her out.. I left .. and complained to a manager. Idk what happened from there. I was very disappointed"

"I ran over to Geek Squad as soon as my desktop stopped working. The friendly and helpful staff were able to help me identify the faulty part in just a few minutes, and since I didn't have to leave my machine in their care, the whole affair was completely free. This was my first experience with the Geek Squad, and it was truly 5-star."