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Shake Shack
Josh Birmingham Parkway, Charlotte, North Carolina, United States
About the Shake Shack
Shake Shack is a popular fast-casual restaurant located on Josh Birmingham Parkway in Charlotte, North Carolina. Known for their delicious burgers, crinkle-cut fries, and hand-spun shakes, Shake Shack offers a unique and tasty dining experience for customers of all ages. With a laid-back atmosphere and friendly staff, this institution is a must-visit for anyone looking to satisfy their cravings for classic American comfort food.
Photos of Shake Shack
DE Concourse across from 5501, Josh Birmingham Pkwy Gate D1, Charlotte, NC 28208, United States
Opening hours of Shake Shack
Monday:
08:00 - 22:00
Tuesday:
08:00 - 22:00
Wednesday:
08:00 - 22:00
Thursday:
08:00 - 22:00
Friday:
08:00 - 22:00
Saturday:
08:00 - 22:00
Sunday:
08:00 - 22:00
Reviews of Shake Shack
"Overpriced for a small burger. No combo. Small burger. Small drink. They forgot an item. The fries was the only ok. The service was bad, rushed. Not recommended. Go nextdoor; Bojangles: Better quality/price/service."
"If I could give a "0" stars, I would. We flew through Charlotte yesterday and had a 90 minute layover, so we thought we could handle the wait. We were wrong. After waiting 10-12 minutes in line to place an order (2 burgers, 2 fries and 2 drinks), we waited 30 minutes for food, which never came. People who placed their order after us, got their food and left. The food coming out seemed to be random. Several of us waited and waited for food and started to ask questions. The less than helpful staff just told us that "the machine spits out orders that are not in order".....yeah, right. They told us that our orders would be at least another 5 minutes because they ran out of cooked hamburger patties, even though there were 20-30 orders pending. We finally just asked for a refund because we couldn't wait any longer. Also, I don't understand how this can be considered a "Shake Shack" because they don't make milk shakes. They are still on the menu and they have the machines to make milk shakes, but even with a huge number of employees, they can't manage to make milk shakes. Very poorly run and I am surprised that Shake Shack corporate has not come in to fix things based on the less than satisfactory reviews for this location. Will not be going back.....too bad, because I like Shake Shack."
"Really nice people. Food was not so great. My burger patties were overcooked by maybe ten minutes lol. Condiment station was as disgusting as you could ever imagine. I was in line about 30 minutes. If you are in a hurry to catch a flight you might want to try elsewhere."
"Worst managed shake shack I’ve encountered. The line is always long, but only because nobody working there cares. One of the ways most shake shacks operate is that they use the public facing order screen to let folks know their meal is ready. Not here. The screen is there, but they prefer to scream out names and hope that folks hear. When customers ask the status of their order, that is treated like they’re inconveniencing the staff. One customer asked for a refund because he was going to miss his connection and had already been waiting for 30 minutes. He was told “I already asked if anybody wanted refunds.” And simply stared at him until he walked away. Personally, I order a relatively unique burger, one without a bun. After orders 39, 40, and 41 called, I asked if the burger with the lettuce wrap sitting out was mine since my order number was 21 and I had been waiting about 20 minutes. I was told to wait for my order to be called. No big deal. 10 minutes later, I asked again. Yes, that burger was mine. I get it, it’s a busy location, but use the standard tools to help cope with that. And maybe, just be a decent person to others."
"Food was lovely. Had a long connection so that was fine. Staff are a disaster. Staff taking orders did not want to be there, grumpy, moody and left a huge queue instead of doing their job. Don't know why staff on ordering counters were so grumpy and moody."
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