Dunkin',

2257 Spider Drive Northeast, Kannapolis, NC 28083

"When you are supposed to be open at a certain time, your morning people do not greet customers at the speaker and they don’t pay attention to when Mobile orders are placed for specific times. I ran a dunks for 4 years and never had this big of an issue. Don’t set your times for pickup earlier than your employees are ready I guess. Last time I will come to this Dunkin’s and I will tell everyone about it."

"Associates who took my order (name on the receipt says Terry) was beyond rude and looks like she needs a break because as soon as try to order my drink she cuts me off and says they out and they out of that latte along with another (so 2 out of the 3 signature lattes) so I order the one your not out of, when she repeats it she says something different so I say no, the signature latte your not out of. Then I heard the attitude and ignorance come out, she is short with answers and when I get my drink handed to me I get told here is your latte we are not out of with no smile just straight ugly face attitude with a eye roll to top it off. Jeeeeze I didn't ask for this attitude with my pick me up treat I wanted but settled for what was available. I would understand if I started with attitude but nope I was cut off from the start, then it was worse from there. Won't be back to this location on the weekends seems its a kid working the weekends. ☆"

"Rude and rushy their drinks are sometimes good, and they never have enough help. Keep the Grumpy girl in the back, other people were nice but, Friday morning 11/24/23 girl not at All practically throwing the drinks."

"You can tell this isn't a stop and hang out for a bit kind of place, but it's still very friendly and has quick service. Of course, it was the morning rush when I was there, so things were moving rapidly. It's the first Dunkin' I've been in which had mayonnaise for the breakfast sandwiches, so that was great!"

"This location is not clean! The donuts did not look good, all the tables and chairs were messy & dirty, the station to cut/toast breads was dirty and messy. They had soooo many drinks made it was hard for them to know what was what. My husband ordered a vanilla bean cappuccino, took one sip and he threw it in the trash. I ordered a cocoa mocha iced latte and it was less than desired. It’s unfortunate, but we will probably not visit another Dunkin’ for drinks. The positive for this post is the workers as they were friendly and courteous."