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Firestone Complete Auto Care
15220 John J Delaney Drive, Charlotte, North Carolina, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 15220 John J Delaney Drive in Charlotte, North Carolina. With a reputation for excellence and top-notch customer service, our experienced technicians are dedicated to keeping your vehicle running smoothly and safely. From routine oil changes to complex engine repairs, we have the expertise and state-of-the-art equipment to handle all of your automotive needs. Visit us today and experience the Firestone difference for yourself.
Photos of Firestone Complete Auto Care
15220 John J Delaney Dr, Charlotte, NC 28277, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"Do yourself a favor and go somewhere else. These people are incredibly unprofessional. Had an appointment at 3pm with an ETA of 5/5:30pm to get a tire repaired. Came back at 5pm and my car wasn’t even in the shop. I literally had to point out to the front desk that my car was outside. My appointment was for 3pm, not for after 5pm. What’s the point of having an appointment? Seriously, if you’re reading this go elsewhere."
"I have been a customer at this Firestone location for many years and I bring every car in my family to be serviced here. The attentiveness and extreme knowledge that I receive from Keyna Sauls is unsurpassed! Not to mention the overall expertise and professionalism I always receive from the mechanics, especially Scott Klaudt, makes me confident that my cars are in the best hands possible. I will continue to be a long time customer of the Firestone at Ballantyne."
"I took on my car for it's yearly inspection. I told the sales and service specialist Mike to please check on the air pressure on one of my rear tires since it seemed to be low on air. He notified me that although a nail was found in a no repair zone, I could use Fix A Tire since it would allow me to continue to drive the car until I was ready to replace the tire. Although I opted to replace the tire for a small fee $55, I appreciated his honesty and willingness to work with me to get the problem fixed to my satisfaction."
"This location was the closest to me at the time but I’ll never come again. I had to work that day so my brother took my car to get 2 new tires and an alignment. I thought it was fixed and good to go until he told me about his experience. I believe his name was Mark, refused to apply military discount because “it wasn’t my brothers car”, although my brother is the one paying for it! Second issue, they put the second tire in the wrong spot and threw out a perfectly good tire. I came back the next day for them to correct a simple mistake. They placed the old tire back on and sent me on my way. On my drive home I noticed my car was pulling left and the tire was making a noise. ( come to find out the alignment wasn’t done and the tire had flat spots) I went BACK for the 3rd time hoping they could fix it but they told me they were to busy comeback tomorrow. The customer service is poor and the quality of work is sub par. If you have the option to go elsewhere, I suggest you do. I called the location off Park Rd and they immediately assisted me. They mentioned the alignment I originally paid for couldn’t have been done and showed me the test before vs after. They also gave me a discount out of the kindness of his heart because my brother wasn’t with me I didn’t mention military discount. Thank you Mike. I suggest just driving 10 minutes to the Park Rd location they are knowledgeable, ethical, and quick. Save yourself 3 trips."
"Wheel bearing after one year complaint. Paid one year ago for a wheel bearing right rear. This past month my car made a horrible sound. Took it to another mechanic and he said one bolt was missing out of four; I guess that thought no one would notice. It was not installed correctly. Firestone sells tires and not that well. Go to an independent shop and stop going to Woodies, Goodyear or Firestone. What a joke. Oh, the new bolt they lost cost four dollars from someone who will not rip me off. Get smart people."
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