Fenix Parts - Charlotte

"Fenix parts is managing a few junkyards around charlotte. We have purchase 2 engines and 1 transmission. Had problems with all 3 and the last one had not have a refund yet. Poor quality and lack of responsibility"

"Called in on a Monday to order a part for the dealership that I work for. The part was supposed to arrive Tuesday. Called Tues afternoon to be told that there was a delay and that I would see it Wed. I understand sometimes things happen no big deal. Wed comes and by the afternoon still no part. Call back in and talk to numerous associates and no one can give me a straight answer. Finally, I got an answer that is was put on the wrong route and delivered to the wrong company. This is sad when I specifically stated my business name and location to the first associate. So I was then told that the part was going to be shipped by UPS ground to me which I said was not acceptable because is has now been 2 days waiting on the part. So I was told that I would get the part Thurs. Thurs comes and by Thurs afternoon still no part. I call into speak to a supervisor only to be sent to a voicemail with no return phone call. I call back again and finally get someone from the local area that knows our account and she was helpful. She spoke to her manager who got a warehouse manager to bring me the part at 5pm on Thurs. Only problem now is that the part that I received was damaged to where it is unusable and I ended up having to go to the dealership for the part I needed. Overall very poor customer service and poor quality of parts. Will not be calling Fenix as my first call. Now they will be my last resort."

"Good place to buy, only if you have weeks to wait on your part’s."

"Put a warranty off on an engine after it blew with-in warranty time. Closed the claim and then stated they weren’t replacing engine! Don’t buy anything from here."

"Contact was great but I had to make an extra trip for my pick up (2 hours each time). Was not their fault though- fork lift was out"