Five Guys,

12820 South Tryon Street, Charlotte, NC 28273

"This location is a hit or miss, and more often miss. The temperature of my burgers have been lukewarm in the past visits, to the point where the cheese isn’t melted, so that tells me it’s not cooked to order or fresh. This last time, I ordered through Grubhub since I had a gift card and didn’t want to drive to the store. That was a mistake. I ordered a cheeseburger, regular fry, and vanilla milkshake. This wasn’t a cheap meal, especially ordering through Grubhub, it was over $30 (including fees, taxes, tip). My burger was not cooked all the way and there were raw spots within the patties…I’m not talking medium or even rare, just raw. It wasn’t cooked thoroughly, which is completely unacceptable. The regular fries barely filled the cup, which I’ve never experienced, I’ve always gotten plenty of extra fries which is something I look forward to at five guys. It wasn’t even the amount of a little fry. My milkshake was basically melted. I immediately called the number on the receipt to inform the restaurant of the issue, apparently there’s an automated system that picks up calls. I left a voicemail about the issues with my order. It’s been weeks and I’ve never received any callback, response, nothing. No apology, no we’ll fix it, not even an acknowledgment of any kind. I was waiting to hear back, but since there is clearly no customer service present, I’m writing this review. Very disappointed that I received raw, non fully cooked meat on a burger for over $13, the stingiest amount of fries for $8, and melted shake for $7. Way too much money and not worth it. I won’t be returning and don’t recommend this location."

"You can walk in here and it be completely empty and it still takes 20 minutes to get your food. Do not come here on lunch break, you will be late to return."

"Delicious burgers with lots of toppings any way you want. One huge sack of potato cut fries is enough for the whole family. They have the soda fountain which lets you choose your own flavors. Fast food that doesn't taste like fast food. Knowhatimean? My only complaint about 5 guys is the prices. A burger, fries and a small drink for 6 people was over $100. Could have probably spent half that but going to McDonald's, but the quality here is far and away better. You get what you pay for I reckon?"

"If you’re going to charge SEVEN DOLLARS for a large fry, maybe give your customers seven dollars worth of food. Good lord, why so stingy with the fries these days? Isn’t that what y’all are known for. This also isn’t the first time from this location. Ridiculous"

"Food was alright . This location is nice place and clean . so be prepared to wait a little longer than usual. I'm still shocked as why their prices are so high. Fries portions have definitely decreased."