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Firestone Complete Auto Care
4305 Park Road, Charlotte, North Carolina, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 4305 Park Road in Charlotte, North Carolina. With a team of skilled technicians and state-of-the-art equipment, they provide a wide range of services to keep your vehicle running smoothly. From oil changes and tire rotations to brake repairs and engine diagnostics, Firestone Complete Auto Care is your one-stop shop for all your automotive needs. Visit their store today and experience top-notch service and quality workmanship.
Photos of Firestone Complete Auto Care
4305 Park Rd, Charlotte, NC 28209, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"I’ve been meaning to share my experience. I took my car in to get a diagnostic check because my car would turn off on me when going at low speeds….the guy told me he didn’t know what the codes meant on the machine and recommended me not to drive the car and to take it to a dealership which I would also have to pay for another diagnostic check….he then charged me roughly 125$….After not knowing the codes to the diagnostics machine, I don’t think I will be back to this location ever again because it seems to me he just plugged the machine in and then told me he doesn’t know the codes then to charge me for it seems not right."
"This afternoon, 2 and a half hours after I was told my car would be ready, on my second arrival to get my car. Anthony at the front desk advised me that they still had not completed the work and it would be an additional half hour or I could bring it back another time. I told him that I amalready headed out of town tomorrow morning without having my car inspected, as requested on drop off and unfortunately, was forced to wait on my car. I then told him that this experience had been very difficult. I was told again that they had someone leave who was "supposedly sick" (his words). I told him that a modicum of communication at any point in the day would have been very helpful. His response was that his phone has been ringing off the hook all day. Then he looked at me, shook his head and said "it is what it is", pivoted and walked into the service area. When I tell you that in the dozen years I have been taking my cars to Firestone, I have never had anyone be so rude and so dismissive. Everyone has bad days. Life is complicated. But it is not unreasonable to express my dissatisfaction in a calm and reasonable way. To essentially be told to blow it out my ear is unconscionable. My feedback for this location? Communicate, and grow up, most feedback is not personal, and choosing to be rude and nasty with customers is not going to change the tone of your day."
"Went to this place on 11/28 to do an alignment on my 2012 Mazda 5. Next day I checked the tie rods and saw that those guys didn’t put tie rod boots correctly,why even bother right???? When those boots will brake water and dirt will ruin my tie rods. Nice job guys! For all that great service I paid $128. And these people called them self a business. The saddest part that I greased boots for them. I guess it doesn’t help if you deal with incompetent people. STAY AWAY FROM THIS PLACE!"
"It's interesting to know that, for the second time now, there seems to be a slight hiccup in registering my appointment. Despite my diligent efforts in contacting customer service and ensuring everything is set, I'm met with the unexpected revelation that "there's no record of your appointment in our system." It's truly remarkable how my time and adjustments to my work schedule have been, shall we say, "overlooked" on multiple occasions. One might begin to wonder about the efficacy of the system in place. UPDATE: Well, isn't this a surprise? After reaching out, customer service was all smiles and assurances, promising that the store manager would give me a call within two days to sort out my issue. And then? Absolute silence :) So, with boundless optimism, I went into the store for the THIRD time, repeating my story yet again. This time, I was treated to an even more delightful display of rudeness and defensiveness. It's become crystal clear that Firestone, as a whole, is off my list for good. I would never trust them with my vehicle and I'd advise anyone to think twice before entrusting theirs."
"I was very happy that they got my car in quickly even though they told me it may be a few days, and communicated quickly. I did not like that they called me and told me the total cost it would be for repairs (I double checked in asking that they were telling me the total amount not just the part cost) and when I came to pick my car up it was $100 more; I understand there are fees, but I was careful and clear to ask about total cost and I feel I was purposefully given only the cost of the battery, but was told it was the full cost of services. Anything like that puts a bad taste in my mouth, so I'll likely be going elsewhere in the future."
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