Dunkin'

"Folks made our food and coffee to order fast. Even brewed my wife a fresh pot of decaf. She is gluten intolerant, and they made a bacon egg and cheese gluten-free just as I asked. Def would visit this location again!"

"I love this place. Mike and his team are top notch. What I like most about this location is the consistency of the drinks, hot food, and the customer service is outstanding. The atmosphere is welcoming and it is always clean. By this time I am part of the Loyalty Club. Great job you all and keep up the great work."

"If I could give this location 0 stars I would. I have gone to this place way more than I should have and given them a ton of chances to improve. I have ordered things that range from 1 item to 5 items and I have only ever been through the whole drive thru line in 7 minutes or less one time, I have also been inside and ordered ahead and it still takes forever. The one time wasn’t even the times that I have ordered one item, it was when their corporate people were here. I have only ever been apologized to one time, which was when I was inside and waited for a caramel macchiato for 30 minutes!!!! This morning I was there for 20 minutes and I left without an item because it was still not prepared. The line was not long, there was 1 person in front of me and no one in front of them. I got to the window to order and they said ‘one moment please’ so I waited, the lady in front of me had already gotten her order and left and I still hadn’t talked to anyone since being asked to wait. It had been 5 minutes at this point that I was just at the window so I said ‘hello?’ Not even in a rude tone, more of a confused tone. The girl says ‘I said one moment’ the I wait 3 more minutes to get my order taken. When I got to the window, I explained that I wasn’t trying to rush (even though I should have because that’s way too long to wait) but I thought maybe they forgot that I was there to which she says ‘oh’. No sorry, no nothing. I pay, get my 2 donuts then I’m still waiting for a bagel. No one has any senses of urgency at all, I can see at least 5 customers waiting inside for orders and they don’t look very happy. I’ve been waiting at the window for my whole order for 7 minutes now. No one had asked if I was waiting for anything, no nothing. I was waiting for someone to look in my direction even so I could tell them to forget the bagel but no one did so I just had to leave. Granted, I have never worked at a restaurant with drive thru but I have worked at other food and bev places and I feel like the idea is the same, make the customers happy. I don’t want to have to be sucked up to or anything like that, but any shred of respect for people’s time, any sense of urgency, or any kindness I feel like isn’t a lot to ask. I tried to call, the number isn’t set up so I guess this is my only space to post a complaint. For anyone that read this much thank you and be warned, this location does NOT have it together at all. Be prepared to spend about 3 times the amount of time here than expected."

"hm, I usually love Dunkin and when they put this location 300 feet from my house, I was excited. To my disappointment this location is mid. Manager is rude and short on words. I tried three times but today, I was done. I decided to try the loaded hash browns. Lord I should've just asked for a refund but even then I still would've been looked at crazy. I'm so over it with this location."

"This Dunkin drives me crazy. They are VERY slow in there. Went in on Thanksgiving and the drive up line was long so I decided to go inside. People were waiting in line to order for a while before the lady behind the counter said they weren’t taking orders inside. A worker who I’m assuming was just coming in goes behind the counter and starts taking orders. He then tells me to give him a minute and he will take my order. I assumed he was going to wash his hands but no. He blew his nose, still didn’t wash his hands and then took my order. The only reason why I even ordered anything is because I know he wasn’t going to make my food. I did want a donut that I had to pass on because I didn’t want him touching my food with his dirty hands. They also messed up like 3 peoples orders and they had to come back in to get what they didn’t receive."