Madewell

"Carter at madewell literally saved my life!! I came in 1 min before closing in panic. I’m here from out of town for a conference and randomly got asked out on a date for that night. But all I had to wear was khakis! He’s very hot and it’s been a dry spell…anyway the madewell team stayed open for me pick out pants/tops/shoes and gave outfit advice like they were my best friends. So patient and kind. Honestly this was the sweetest, most genuine thing to happen me this year…maybe ever?!? Hope my date doesn’t f it up haha"

"I never write reviews, but I have to say Colin went above and beyond for me today in the store and I think he deserves credit! The customer service experience here is truly amazing compared to the norm these days at other retailers, and because of that I’ll definitely recommend Madewell and will be back. Thank you Colin!"

"My first experience in the store was wonderful! Sandra came right up to offer me assistance with finding styles and sizes. Although I didn't find exactly what I needed, she helped narrow down my options so I could continue my search online! She was very kind, professional & had a thorough knowledge of her store and the website. Thank you again!!"

"I had hands down the best experience ever shopping for jeans today. Wow! I was working wtih Citlalli T and she went above and beyond as far as customer service goes. I had a pair of jeans that I brought with me to use with the recycle program to get $20 off. The jeans I got from Madewell and they had a tear in the back. I had them for less than 6 months but I wasn't going to cause a stink about it. I was just going to do the recycle program and use it towards a new pair. She told me about the policy they have and gave me $ for what I paid originally for the damaged pair. I was able to use that towards a purchase of two new pair of jeans! She was so so patient and willing to help. She went above and beyond trying to help me find jeans that fit well and I feel so confident wearing my new jeans. I will 100% come back and work with her. THANK YOU!"

"Love having a madewell so close! Also my husband loves that he can shop there too. Been in twice during COVID and while they are taking proper precautions (limiting how many people can come in, enforcing masking)—some of the employees aren’t actually wearing their masks over their noses which makes all the other precautions pointless!"