Starbucks

"I had a mobile order our barista was so friendly and helpful he really made us feel appreciated and served us with a smile our order was ready and was correct this was a great experience on a Sunday afternoon"

"This particular location is fairly new so maybe management is still trying to get a flow going but...there was barely any communication from the person taking my order, other than the quickest, "will that be all?" and to tell me my total. My order was to go, and I had to head out right after, but when I did open the paper bag, she had given me the wrong flavor of cake pop. I completely understand if they were out, but tell me if that's the case so I can decide for myself what flavor to substitute with. Starbucks, yall need to do better. I don't frequent them much cause I don't particularly like their coffee, but those that are loyal customers deserve better."

"I will never come back. The customer service is horrible. No one is smiling or pleasant. I had 4 bakery items and was handed them individually. Once I asked for a bag with handle to better carry my items (had to park far due to congested parking lot and line wrapped around building) , the female acted as if it was such a huge bother and the proceeded to hand me a bag with dirty substance on outside . Once I asked for a new bag at register, another female was rude and told me she didn’t have any bags behind register so I had to ask if she could locate me a new one. I ordered inside and the inside is dirty. Ordered two Caramel Ribbon Crunch Frappuccino and they were disgusting, watered down and not sweet in any capacity. My plain bagel had something green and red on top of it so I couldn’t eat it. Muffin was hard. Called this location and phone kept ringing and then automatically disconnected. No one ever answered. I’m disgusted. I have not patronized Starbucks in a while and I won’t be returning."

"This is one difficult for me. If this were a local business I'd have no problem but, I'm writing about a national chain. The (coffee) drinks are always good ( if not a bit burnt tasting. As are the baked goods. The cold drinks (my personal favorites) are great on a hot summer day. The atmosphere is exactly what you'd expect. But the real reason I keep coming back is the service. Both inside and in the drive through, these folks are consistently great. They keep the lines moving fast, honestly I'm not sure how. While they move fast, they are always friendly while they also apply copious amounts of smiles."

"Terrible experience waiting in drive through line. Had to pick up a door dash order and was unable to pick it up in store. The manager should hire more staff instead of cutting costs and keeping the store running with 1 employee. I have seen more populated Starbucks' stores with better customer service. Would not recommend this store unless you want to waste an hour of your life for a cup of coffee. Also should open the dining area. We are past the pandemic times now. Literally at least 10 minutes for 1 car to be served. Unacceptable customer service from Starbucks."