Pep Boys

"I implore ANYONE who goes here for routine maintenance to double check their work, especially regarding oil changes. I have a Toyota Rav4. I have been a customer at this location ever since they opened and have never had a problem until June 2023. I went to have my regular oil change, and about a month and a half later my engine light came on and my car started making weird sounds. I decided to take it for diagnostics to the Toyota dealer, where they found that my oil pan had been punctured by a tool that was used to open something that should have been opened by hand. They provided pictures and also stated that whoever last changed my oil were the ones who punctured it. I went back to Pep Boys to notify the manager, Mark, of what happened, and he seemed understanding and said he would look into it, but I never got a response from him. I then decided to contact the district manager who told me I would be issued a check for a refund and I could pick up the check at the Pep Boys store location where the damage happened. When I went to talk to Mark, he said he was unaware of any check and that I needed to provide the Toyota receipt as proof of the amount. I then provided him the receipt and still have not had any response from anyone at Pep Boys. The district manager told me my case was closed since he told me that the location would provide my refund. It has been over 6 months with no resolution. This is a very dangerous situation for anyone, but I also drive around my grandchildren multiple times a week. I was told by Toyota that my engine could have died, and I was lucky that I took the check engine light seriously and made an appointment ASAP, because I could have had to buy a completely new car if I waited just a little bit longer. It is disheartening that they won't take responsibility for the lackluster/laziness of the employees or even if it was a mistake, for the safety of one of their clients. All I am asking for is a refund for what I paid Pep Boys for my oil change and what I had to pay Toyota for the diagnostic and the oil change Toyota had to do."

"Kareem did a excellent job replacing my driver's side low beam light bulb replacement and state inspection. He also recommended me getting a door handle replacement from Amazon, really cheap and he has offered pep boys can help replace it. Very great customer service and definitely recommend for any car services."

"The advisor had the opportunity to be kind and give me good advice. Instead he was quick to take my money ($120) for a diagnostic fee, which ultimately told me what I already knew going in. I explained everything I knew before handing my keys over. He knew I already knew it but had separate questions that needed diagnoses for other problems. I would give 1 star for value, but the advisor was generally respectful and the appointment was available the same day - thats why I am giving two stars. But I regret going as I received no new information beyond what my check engine light reader told me at home, in exchange for the money. Life lesson, take care of the small stuff you know about first, before taking it into PepBoys. If you don't, they'll just take your money to point out the obvious and blame everything on that."

"Made an appointment to get my headlight replaced. When I arrived I was told that it may be end of day before it was ready, but it was ready within 1.5 hours. All of the staff were friendly and quick. Also gave a complimentary vehicle inspection. Would definitely recommend!"

"Made an appointment but didn't think it would be honored due to my previous experiences at other Pep Boys locations. They took it in and I was expecting a 2 hr wait but the vehicle was done in an hour. After the work they did a complimentary check and I was impressed that they got the tire pressure exactly to manufacture specs on all 4 tires. That never happens. I'll be going back for sure."