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Belk
7115 Northlake Mall Drive, Charlotte, North Carolina, United States
About the Belk
Belk is a renowned department store located at 7115 Northlake Mall Drive in Charlotte, North Carolina. This iconic institution offers a wide range of products including clothing, shoes, home goods, and more. With a reputation for quality and style, Belk is a go-to destination for shoppers looking for the latest trends and timeless classics. Whether you're in need of a new wardrobe, home decor, or footwear, Belk has you covered with top-notch customer service and a diverse selection of merchandise. Visit Belk at Northlake Mall for a shopping experience that is sure to exceed your expectations.
Photos of Belk
7115 Northlake Mall Dr, Charlotte, NC 28216, United States
Opening hours of Belk
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Belk
"My fiance and I were looking for a dress shirt for him today so we headed to the fitting room to try on a few options we had found. I waited outside the door for him to change so that he could show me what the shirt looked like, and during that time another couple came in and the wife did as I did, and waited for her husband to change so that he could show her the clothes. Sometime during this a sales associate (don’t know her name as she wasn’t wearing a name tag) came in there and then freaked out muttering under her breath about a woman being in the fitting room area. So I walked over to her and asked if there was an issue? And she started going off saying she called security and stammering about who knows what. When I asked for clarification about what the problem was she literally couldn’t put a sentence together and kept telling me security was coming and a manager was coming, yet still couldn’t tell me what the problem was. I asked her if she had an issue with me being in there why didn’t she just ask me to leave rather than escalating the situation by calling security and then she proceeded to say she didn’t call security?? But at the same time was threatening to use security against me and tell me they were coming. She also tried to get some bystanders to get upset with me being in the fitting room but they laughed at her and walked off. Its been hours since this incident and I still have no idea what her problem was and why she felt the need to make a whole debacle about it. It was annoying and childish and I don’t plan on visiting this location again."
"I’m going to give a two star and let me say in my past experience with Belk's customer service has been a five stars in their service. This recent encounter on Friday, December 29, 2023 at 5:28pm was a two star due to the Belk cashier in the cosmetics department. I could tell the store was short staffed and I was in the department of sunglasses and jewelry which several people were waiting for a rep to finalize their sale. I asked if it’s ok to use another counter to price check and pay for my items. The jewelry rep said it wouldn’t be a problem so I went to cosmetics department. There were three females huddled in a group conversation and the one who waited on me had a black jacket on but no name tag. I asked if she could do a price check on a few items I had. Her response was you can download the Belk’s app and price check any items in the store. My response was I was having issues with the WiFi so I couldn’t get the app to work properly. I told her while she sharing that info she can still look up the prices in the system. She did price check but did it so sloppy and from her statement. I felt I was bothering her with additional work that she clearly didn’t want to do. She called off amounts/ prices of the first four and the last item she just processed the transaction without any price check. I ended up taking the unwanted bracelet back to the jewelry department and requesting a refund within a few minutes. Proper communication with customers by being polite, professional and kind with the right delivery makes a world of difference. She didn’t end the transaction with thank you. I thanked her and she said your welcome. Horrible service from this individual and I do have her employee number. I’m understanding more why people are using Amazon and online buying with less interaction with staff/people."
"I came here because I needed clothes for work, left with everything I needed shoes suit and tie.. Great sales and options.. I was in here no more than 30 mins I was in and out.. The sales are great especially their coupons on their app which I recommend"
"Tried to inquire about a men's fragrance over the phone yet no one answers the phone. The phone rang over 35-40 times, no answer. I understand stores are short staffed there needs to be a way to do inquiries w/o driving a distance to store location and product is not in stock or isn't carried."
"I want to thank Mark for taking the time and getting me set up right. I came in to get 2 dress shirts and a pair of khakis for a banquet with my girlfriend and an important meeting at work. I'm in the 4XLT range and shopping can be difficult but he measured me up, was very professional, and got me some very nice looking outfits that fit great! They didn't quite have my size pants on hand, but he got them ordered, and he helped me use my Belk rewards bucks, since I'm a new Belk card owner!! I will definitely only get my clothes at this store while I live in Charlotte. If you're a big fella, go see Mark at Northwoods. He'll get you right!!"
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