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COACH Outlet
5416 New Fashion Way, Charlotte, North Carolina, United States
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About the COACH Outlet
Located at 5416 New Fashion Way in Charlotte, North Carolina, COACH Outlet is a premier clothing and jewelry store offering great prices and savings every day. From handbags to shoes, our store features the latest drops, including iconic pieces like our heart-shaped purse. As a global fashion house founded in New York, we are known for our leatherware designs inspired by Creative Director Stuart Vevers and the spirit of our hometown. Whether you're looking for handbags, backpacks, wallets, or shoes, we have top designs for both men and women. Visit us at our Charlotte location to shop the season's latest styles at unbeatable prices. Need inspiration? Check out our latest deals or give us a call at 7045886598. We can't wait to welcome you to COACH Outlet.
Photos of COACH Outlet
5416 New Fashion Way Suite 850, Charlotte, NC 28278, United States
Opening hours of COACH Outlet
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 18:00
Reviews of COACH Outlet
"I called the Coach customer service number and received great assistance with information regarding replacement of a magnetic strap that was missing from an auction item I purchased. He directed me to source them from a local Coach Outlet store before sending my backpack into the Repair Department located in New Jersey since turnaround time will most likely be more lengthy than going to a nearby store. I called in to this Outlet to get assistance. The seemingly young girl on the other end of the phone was not very helpful. She had a highfalutin attitude, seemed to be bothered that I called, stating "I'm not sure why he would have you call an outlet." After explaining the backpack and what I was on the hunt for she then seemed to understand and put me on a brief hold, returning by saying, "we do not have any", or something to that degree. It costs nothing to be helpful/considerate. Your inflection makes a huge difference when dealing with customers."
"I visited the store to do some last minute Christmas shopping before leaving I spoke with Eric the store manager on how great of an employee Sasha is she was very friendly welcoming and I loved her personality! She definitely makes me wants to visit again I had such a fun pleasant experience!"
"I ordered a bag online. I opened the box when it showed up and the wrong bag was sent to me. I called customer service and was told there was exactly one left in the country of the bag I should have received. She had the store hold it for me and I’d have to wait for a shipping label, send the other back, then wait for the right one to ship. I decided to call the store in Charlotte, which told me they had the right bag. They put a hold tag on it for me and I arrived to pick it up only yo find they had attached a sticker to a suede bag, which left sticky residue behind and pulled some of the suede off with the sticker label. I question anyone working in an industry with leather goods who thinks it’s okay to put a sticky substance of any kind on suede or regular leather. I returned the bag. Super happy I drove an hour out of the way for that."
"The store is clean and well lit, the staff are friendly and helpful, and they have a good selection of purses, sunglasses, and other Coach items. The store ysuallt has a decent sale going on. Right now (6-March-2019) the purses are 50% off. I'm not sure if they carry the latest and greatest styles here since this is an outlet store, but my wife really likes the styles and color selection so that's all that matters!"
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