Pep Boys

"Yesterday I suddenly had a problem with the charging system in my car. The battery charge has disappeared, although the battery is new, I bought it just a month ago. I went to Pap Boys on South Boulevard and they offered to check the entire charging system. After a couple of hours, they gave me a decision that the problem was a bad battery. OK. I say, turn on the car for me, I’ll go buy a new battery, since I’ll have to pay for a replacement from them and it turns out to be 2 times more expensive than the cost of the battery. I can change it myself. they say they can't start my car. I asked to roll it out to the parking lot near the garage, and went to wait for someone to do it right in front of the garage. No one came for a very long time. then everything went wrong, the guy I talked to at the front desk came with the employee who brought the jumper. I connected the terminals to the battery and I personally started the car. she turned on. It turns out that they didn’t even try to start it again?! and the problem is still not clear! I left in my car, and on the way I saw the same notification again. In the evening, my husband brought a new battery and I was already driving in the morning and again an alert came out about checking the charging system. Pope Boys didn't check anything, but he took the money. If you want to find out what you are paying for, walk next to the garage and see how they waste your time, walking back and forth, chatting, cars hanging on a lift, no one around for 30 minutes. spare your wallet."

"Brought my car in last year for a state inspection. I sat for about 2 hours. I decided to give them a second shot this year and brought it in for a state inspection, as well as a diagnostic test. After about 1.5 hour, I was told what was wrong with the diagnostics and it would be another hour. Well, 3.5 hours I waited… My dash cam shows me when my car is turned on, so I saw him take it for a test drive and then pulls right back into the garage…? It had been 5 hours of waiting at this point. I asked Luis how much longer it would take. He says the state inspection isn’t done yet and my mechanic is working “on other cars”… Ok, I was the ONLY one who was waiting in the lobby and had already been here for now over 5 hours. Take the 10 min to do the inspection! I told him no, I want my car and I’m leaving. Luis got a bit of an attitude at first saying, “fine. No inspection for you then”. I paid and left. Now I have to find another day and another place to get it inspected. What a waste of a day. I wish they’d have been more accurate in how long it would take."

"I made a last minute late appointment at this location last night for a tire. The tire was really bad and I didn't feel it was safe to drive any longer. I felt bad for coming in so late but Caleb was exceptional! He was reassuring that they didn't mind as long as they could help. Damel identified the root cause and suggested the additional service, even though it meant they'd be there even later. I greatly appreciate the level of service and attention to detail, even when it was last minute."

"My car battery was on its last leg. After calling several auto shops, I was able to connect with Rick on the phone at Pep Boys. He was incredibly helpful and told me to swing by. Sure enough, a few minutes later I pulled up and he was able to service my car quickly and efficiently. Great customer service and reasonable prices! Definitely recommend in the Charlotte area. Thank you, Rick!"

"Gave them another chance and let them change my oil. I waited all night to closing, literally after 8pm on Thursday night and Sunday, I checked my oil, and it was low. Took it back, and Nick came out to verify and found the same. He checked for leaks, found none, went to get more to fill it up, and come out with a jug labeled 5w 40 sae when my car takes 5w30 synthetic blend. He claims he poured 5w30 in this container, but I know companies are not allowing oils to mix like this. From the past 3 of my experiences here, I have reason to believe they are just not going to do right by my car. What if I knew nothing about cars? My engine would've locked all because of this fake oil change. What's worse, there's no one to call to get these matters resolved. The only thing I can do is not go back. Now I have to go pay for another oil change somewhere else because I don't trust them nor have all day for them to do it again. I don't feel comfortable even giving them another chance because they may succeed in messing my car up this time. Unsatisfied ex customer. This is the reason people trust and find street mechanics."