Best Buy

"The staff was helpful. He took me directly to the printer ink. He also directed my friend to their appliances. This was a pleasant experience. They have changed the registers location. They are now near the far right after you enter the main doors. Hooray for the person who took me directly to the item, as well, as assisting in the selection!"

"Wanted something simple like Chromebook just for 4 select apps and to research internet. Salesman showed me Chromebook guaranteeing me those apps would be no problem... surprise... couldn't even download Amazon! I returned the Chromebook wanting to let salesman know he lied to me. While talking to two other sales people this darn squeaky girl will neon vest comes with all her 49¢ of talking (mostly just constantly saying "yea" "yea") Even the sales people told her stop, they were answering my questions and concerns. Yes, I was upset for being out & out lied to in order to make a quick sale. At return desk we were informed that NO, you can't download Amazon app on Chromebook! How'd he know and absolutely none of the sales people did. Your best form of advertisement is word of mouth..I have a lot to say about Best Buy in Gastonia and the way they treat their customers! Sad their sales people can't be trusted to help instead of just sale."

"Just wanted to give a huge shoutout to Tucker with the geek squad. I had an appointment today to get the back of my phone fixed. multiple employees walked by me standing by the service counter but he was the one to actually help me. He was extremely nice and knowledgeable. By far the best experience i’ve ever had with customer service!"

"Buyers beware!!! You have 15 days to return something, even if it’s unopened. Customer service is awful. They want you to pay for another $150 in order to return things past 15 days.. I will never spend my money at this establishment again!! I bought this item in October to return it in December as you can see in the picture it is unopened."

"It's mind blowing that digital orders cannot be refunded after purchase. Even with no redemption of the key or download of any sort. With all the ways there are to authenticate a user, account, purchase or anything else pertinent there can't be an option for assisting a customer that makes a mistake. With all the different stores and markets online you can still afford to deny assistance to paying customers. Good luck."